Strategic Enterprise CSM — Hybrid, London-Based

Asana; City of Westminster; Hybrid; GBP 104,000 - 119,000; Full time

Job summary

A leading collaborative software provider in London is looking for a Strategic Customer Success Manager to manage key customer relationships and ensure effective deployment of their platform. The ideal candidate will have over five years of experience in SaaS customer success, focusing on enterprise accounts and driving customer satisfaction. This position offers a hybrid work schedule, with specific in-office days to enhance collaboration and engagement.

Benefits

Mental health, wellness & fitness benefits

Career coaching & support

Inclusive family-building benefits

Long-term savings or retirement plans

In-office culinary options

Qualifications

• 5+ years in SaaS Customer Success or Account Management roles.
• Track record managing complex enterprise accounts.
• Ability to run C-suite level business reviews.

Responsibilities

• Engage with customers to foster relationships.
• Develop strategic goals and Success Plans.
• Execute customer journey phases for value delivery.

Skills

Customer-centric approach

Cross-functional collaboration

Proactive problem solving

Excellent communication

Job description

A leading collaborative software provider in London is looking for a Strategic Customer Success Manager to manage key customer relationships and ensure effective deployment of their platform. The ideal candidate will have over five years of experience in SaaS customer success, focusing on enterprise accounts and driving customer satisfaction. This position offers a hybrid work schedule, with specific in-office days to enhance collaboration and engagement.