Strategic EMEA Director, Customer Success

Visa; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

A global financial services company is seeking a dynamic leader for its Client Success Team in the EMEA region. The role involves driving product adoption, fostering client satisfaction, and collaborating with cross-functional teams. Ideal candidates will have extensive leadership experience in technology-driven environments and a proven track record in client outcomes. This position offers the opportunity to make an impact on enterprise customer relationships in a fast-paced setting.

Qualifications

• 12–15+ years in client success or account management roles.
• 5+ years in senior leadership in SaaS, fintech, or tech sectors.
• Strong understanding of technology-driven solutions.

Responsibilities

• Lead the regional Client Success team to promote client satisfaction.
• Drive product adoption and monitor client engagement.
• Develop strategic success plans tailored to market dynamics.

Skills

Leadership Experience

Client Outcomes Management

Strategic & Analytical Skills

Exceptional communication

Team Leadership

Job description

A global financial services company is seeking a dynamic leader for its Client Success Team in the EMEA region. The role involves driving product adoption, fostering client satisfaction, and collaborating with cross-functional teams. Ideal candidates will have extensive leadership experience in technology-driven environments and a proven track record in client outcomes. This position offers the opportunity to make an impact on enterprise customer relationships in a fast-paced setting.