Strategic Digital Account Lead

Black Sun Global; England; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days holiday per year with 'bonus'‑

Discretionary bonus scheme

Group life assurance

Employee assistance programme

Access to online GP service via Health

Hybrid working- at least 3 days a week

Stunning offices in Fulham Palace

Weekly themed breakfast, fruit and sn…

Monthly "Thirsty Thursdays"

Regular company events

Job summary

Black Sun Global is seeking a Digital Account Manager to lead strategic client partnerships across corporate, IR and B2B website projects. You will manage website builds, reporting and stakeholder engagement, ensuring value-driven guidance and long-term growth for a portfolio of global clients.

You’ll lead client reviews, scope initiatives, and coordinate cross-functional teams to deliver on time and within budget. A proactive, strategic thinker with strong communication will thrive in this role.

Qualifications

• 4+ years agency or client-side experience.
• Experience interacting with clients at a variety of levels and across functions.
• Excellent communication and presentation skills are essential.
• Managing large build digital projects from inception to delivery with the ability to work unaided.
• Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.
• Experience of scoping digital projects of significant scale and complexity and identifying project risks.
• Must be able to work effectively under pressure, within strict time constraints.
• Ability to manage many urgent and often conflicting priorities.

Responsibilities

• Oversee the client relationship across all activities.
• Ensure client satisfaction by exceeding your clients' expectations and being a strategic partner.
• Developing a comprehensive understanding of your clients' digital strategy and communications needs.
• Understand the clients' communications and stakeholder engagement challenges.
• Oversee project management of website builds as well as day-to-day requests.
• Brief internal teams, clearly defining requirements, deliverables and timelines.
• Manage client budgets and profitability including all financial admin such as creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets; ensuring scope is agreed and clear and all work is executed within this scope (requirements, timelines and budgets).
• Successfully liaise and co-ordinate suppliers and partners.

Skills

Client relationships

Account management

Growth strategy

Budget management

Communication

Leadership

Time management

Strategic thinking

Tools

JIRA

Job description

Black Sun Global is seeking a Digital Account Manager to lead strategic client partnerships across corporate, IR and B2B website projects. You will manage website builds, reporting and stakeholder engagement, ensuring value-driven guidance and long-term growth for a portfolio of global clients.

You’ll lead client reviews, scope initiatives, and coordinate cross-functional teams to deliver on time and within budget. A proactive, strategic thinker with strong communication will thrive in this role.