Strategic Customer Success Manager — Grow & Retain

Juro; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A legal tech company based in London is seeking a Customer Success Manager to manage a portfolio of customers and help them grow. This role focuses on maintaining and expanding customer accounts, improving client engagement methods, and showcasing the value of services over time. Ideal candidates will have 2-3 years of customer-facing experience and the ability to engage with senior stakeholders. The position offers a competitive salary, bonus, and equity options.

Benefits

20% bonus based on performance

Equity opportunities

Qualifications

• 2-3+ years of customer-facing experience.
• Engaged senior stakeholders, including Director level.
• Confident in identifying and nurturing customer relationships.

Responsibilities

• Own renewals and expansion across a low-touch portfolio.
• Build and improve collaboration methods with customers.
• Help customers see value faster and reinforce it over time.
• Build strong, trusted relationships with customer contacts.

Skills

Customer-facing experience

Stakeholder engagement

Discovery and problem-solving skills

Job description

A legal tech company based in London is seeking a Customer Success Manager to manage a portfolio of customers and help them grow. This role focuses on maintaining and expanding customer accounts, improving client engagement methods, and showcasing the value of services over time. Ideal candidates will have 2-3 years of customer-facing experience and the ability to engage with senior stakeholders. The position offers a competitive salary, bonus, and equity options.