Strategic Customer Success Manager — Fintech ECM

Capital Markets Gateway; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A fintech company in Greater London is seeking a Customer Success Manager to drive client engagement and relationship-building. The ideal candidate should have 2+ years in a client-facing role, preferably in Fintech, and possess excellent analytical and communication skills. Responsibilities include engaging proactively with clients, developing relationships, and contributing to product improvements. This role offers opportunities in a dynamic and fast-paced environment. A hybrid work setting is available.

Benefits

Unlimited PTO

Comprehensive benefits program

Education reimbursement

Employee referral bonus

Qualifications

• 2+ years of experience in a client-facing role like Customer Success or Sales.
• Prior experience working in Fintech or financial institutions.
• Ability to influence both technical and business audiences.

Responsibilities

• Proactively engage with clients to surface emerging needs.
• Work cross-functionally with Sales for account plans.
• Identify patterns in client feedback to inform product direction.

Skills

Client engagement

Relationship building

Analytical skills

Communication skills

Problem-solving

Education

B.S. in Finance, Economics or similar business study

Tools

HubSpot

Jira

MSFT Office

Job description

A fintech company in Greater London is seeking a Customer Success Manager to drive client engagement and relationship-building. The ideal candidate should have 2+ years in a client-facing role, preferably in Fintech, and possess excellent analytical and communication skills. Responsibilities include engaging proactively with clients, developing relationships, and contributing to product improvements. This role offers opportunities in a dynamic and fast-paced environment. A hybrid work setting is available.