Strategic Customer Success Manager, Cyber Services

S-RM; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading cybersecurity firm in London is seeking a Customer Success Manager to serve as the primary point of contact for corporate clients using managed services. The successful candidate will build customer relationships, support service delivery, and enhance client satisfaction. The role requires strategic thinking, relationship-building skills, and a keen interest in cybersecurity. Benefits include hybrid working, holidays, and health insurance.

Benefits

25 days holiday

Hybrid working

Matching pension contribution

Fertility treatment leave

Private dental and medical insurance

Gym discounts

Qualifications

• Ability to work independently to build relationships.
• Interest in developing a knowledge of cybersecurity.
• Effective in a rapidly changing environment.

Responsibilities

• Serve as the primary point of contact for key customers.
• Develop pricing and proposals for managed services.
• Provide first-line support for managed services clients.
• Design automated processes to scale customer support.

Skills

Relationship building

Strategic thinking

Flexibility in a changing environment

Aptitude for technology

Tools

Salesforce

Spreadsheets

Job description

A leading cybersecurity firm in London is seeking a Customer Success Manager to serve as the primary point of contact for corporate clients using managed services. The successful candidate will build customer relationships, support service delivery, and enhance client satisfaction. The role requires strategic thinking, relationship-building skills, and a keen interest in cybersecurity. Benefits include hybrid working, holidays, and health insurance.