Strategic Customer Success Manager – CPS Security

NightDragon Acquisition Corp.; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading cybersecurity firm seeks a Customer Success Manager to ensure customer satisfaction and product adoption. The role involves nurturing relationships with top-tier clients, leveraging subject matter expertise to guide customers, and aligning internal teams to provide exceptional outcomes. Ideal candidates have 3-5 years of experience in a B2B cyber/OT environment, and must be UK-based with the ability to travel 25%. The firm promotes a people-first culture and offers a hybrid working environment.

Benefits

Great Place to Work® certified

Healthy work-life balance

Professional development opportunities

Flexible hybrid working culture

Qualifications

• 3-5 years in Customer Success, Account Management, or related B2B role.
• Experience with cyber/OT environments, preferably SaaS.
• Experience working with Cyber Security stakeholders.

Responsibilities

• Own customer happiness and retention.
• Serve as primary contact for customers and build relationships.
• Orchestrate customer journey to drive product adoption.

Skills

Customer relationship management

Cross-functional collaboration

Subject matter expertise in Cyber Security

Understanding customer objectives

Fluent English

Ability to travel

Job description

A leading cybersecurity firm seeks a Customer Success Manager to ensure customer satisfaction and product adoption. The role involves nurturing relationships with top-tier clients, leveraging subject matter expertise to guide customers, and aligning internal teams to provide exceptional outcomes. Ideal candidates have 3-5 years of experience in a B2B cyber/OT environment, and must be UK-based with the ability to travel 25%. The firm promotes a people-first culture and offers a hybrid working environment.