Strategic Customer Insight Analyst — Hybrid Role

SevernTrentLife; Coventry; Hybrid; GBP 40,000 - 44,000; Full time

Job summary

A leading utility company based in Coventry is seeking a Strategic Customer Insight Analyst to lead market research initiatives and support key business decisions. In this role, you will design and deliver research projects, manage both quantitative and qualitative studies, and provide actionable insights to various teams. Candidates should have a strong knowledge of research methodologies, excellent writing skills, and experience in a market research role. This position offers an annual salary of £40,000 - £43,800 and a range of attractive benefits including a performance bonus and training opportunities.

Benefits

Annual salary of £40,000 - £43,800

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteer days per year

Qualifications

• Expertise in market research and understanding customers.
• Proven experience in a market or social research role.
• Ability to manage projects and build effective relationships.

Responsibilities

• Design and deliver research for business decisions.
• Manage projects and ensure high-quality outputs.
• Support internal teams with actionable insights.

Skills

Strong knowledge of research methodologies

Experience in commissioning and delivering research

Excellent writing skills

Project management skills

Familiarity with GDPR

Education

Degree-level education (any subject)

MRS Advanced Certificate or Diploma

Tools

Qualtrics

Job description

A leading utility company based in Coventry is seeking a Strategic Customer Insight Analyst to lead market research initiatives and support key business decisions. In this role, you will design and deliver research projects, manage both quantitative and qualitative studies, and provide actionable insights to various teams. Candidates should have a strong knowledge of research methodologies, excellent writing skills, and experience in a market research role. This position offers an annual salary of £40,000 - £43,800 and a range of attractive benefits including a performance bonus and training opportunities.