Strategic CSM — Marketing Cloud & Digital Growth

Salesforce; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading CRM provider is seeking a Customer Success Manager to enhance customer relationships and ensure optimal use of the Salesforce platform. This role requires a minimum of 7 years of experience in technical customer support and expertise with Salesforce products. The ideal candidate will have exceptional communication skills and demonstrate an ability to work effectively with executive leadership in various organizations. This position offers flexible office arrangements with a focus on delivering top-tier support to enterprise customers.

Benefits

Flexible office arrangements

Inclusive workplace initiatives

Career development opportunities

Qualifications

• Minimum of 7 years of work experience in relevant fields.
• Experience with Salesforce Marketing Cloud or a competing platform.
• 4+ years' experience in management consulting services.
• Knowledge of software development processes and design methodologies.

Responsibilities

• Serve as a single point of customer accountability.
• Cultivate relationships with the customer's leadership.
• Help customers achieve business goals on Salesforce.
• Coordinate Signature Success catalog services for customers.
• Act as an advisor for the adoption of new Salesforce features.

Skills

Exceptional communication and presentation skills

Technical Customer Success experience

Ability to explain complex concepts

Experience leading cross-functional teams

Tools

Salesforce Marketing Cloud

Salesforce CRM

Job description

A leading CRM provider is seeking a Customer Success Manager to enhance customer relationships and ensure optimal use of the Salesforce platform. This role requires a minimum of 7 years of experience in technical customer support and expertise with Salesforce products. The ideal candidate will have exceptional communication skills and demonstrate an ability to work effectively with executive leadership in various organizations. This position offers flexible office arrangements with a focus on delivering top-tier support to enterprise customers.