Strategic CSM for Energy, Telco & Media Growth

ServiceNow; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud services company in the UK seeks a Customer Success Manager to guide clients in maximizing their investment. You will develop success plans, foster relationships, and enhance product adoption, contributing to business outcomes. The candidate needs at least 8 years in SaaS environments and a strong customer success track record. This role promotes continuous improvement and cross-functional collaboration, ensuring a seamless customer experience through their ServiceNow journey.

Qualifications

• Strong knowledge of ServiceNow or similar SaaS platforms with 8+ years of experience.
• Experience in a technology-driven, consultative environment.
• Proven background in Energy, Media, or Telecommunications sectors.

Responsibilities

• Guide customers through their post-sale experience.
• Build trusted advisor relationships with key stakeholders.
• Drive adoption of ServiceNow products across customer accounts.
• Create tailored success plans with clear milestones.
• Lead proactive issue resolution and monitor customer health.
• Promote continuous improvement by sharing insights.

Skills

Experience with AI integration

Customer success track record

Interpersonal skills

Analytical skills

Entrepreneurial mindset

Excellent communication

Job description

A leading cloud services company in the UK seeks a Customer Success Manager to guide clients in maximizing their investment. You will develop success plans, foster relationships, and enhance product adoption, contributing to business outcomes. The candidate needs at least 8 years in SaaS environments and a strong customer success track record. This role promotes continuous improvement and cross-functional collaboration, ensuring a seamless customer experience through their ServiceNow journey.