Strategic CSM: Adoption & Renewal for Enterprise Accounts

Halos Body Cams; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security technology firm in the Greater London area is seeking a Senior Customer Success Manager for Strategic Accounts. The role involves driving end-user adoption and utilization, managing complex accounts, and ensuring commercial success through renewals and expansion. Ideal candidates should have 8-10 years of experience in Customer Success or Account Management within B2B SaaS and demonstrate strong relationships with stakeholders and a track record of measurable success. A competitive salary and benefits package is offered.

Benefits

Generous Annual Leave Allowance

Competitive salary and commission/bonus package

Learning and Development opportunities

Private Health Insurance

Cycle to work scheme

Home & Tech scheme

Regular company events and social initiatives

Qualifications

• 8–10 years experience in Customer Success, Account Management, or related roles.
• Proven track record in owning renewals and expansion.
• Experience with large, complex, multi-site enterprise customers.

Responsibilities

• Drive end-user adoption and utilisation across key accounts.
• Establish strong relationships with executive sponsors and stakeholders.
• Lead change management and workforce enablement strategies.

Skills

Customer Success Management

Account Management

B2B SaaS Knowledge

Commercial Acumen

Stakeholder Engagement

Job description

A leading security technology firm in the Greater London area is seeking a Senior Customer Success Manager for Strategic Accounts. The role involves driving end-user adoption and utilization, managing complex accounts, and ensuring commercial success through renewals and expansion. Ideal candidates should have 8-10 years of experience in Customer Success or Account Management within B2B SaaS and demonstrate strong relationships with stakeholders and a track record of measurable success. A competitive salary and benefits package is offered.