Strategic CRM for Aerospace Logistics & Operations

Kuehne + Nagel; Uxbridge; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global logistics company in Uxbridge is seeking a Customer Relationship Manager for its Aerospace International team. The role involves driving operational excellence, improving service delivery, and collaborating with various stakeholders to enhance customer satisfaction. The ideal candidate will have strong communication skills and the ability to manage multiple tasks effectively. Benefits include a contributory pension plan and employee assistance programs.

Benefits

Company pension plan

Route 2 Rewards scheme

Employee assistance programme

Qualifications

• Experience in a customer relationship management role.
• Strong understanding of operational excellence and performance metrics.
• Nice to have: ability to speak Arabic with MEA stakeholders.

Responsibilities

• Drive operational excellence for assigned accounts.
• Monitor and improve service delivery on escalations.
• Analyze data to identify potential issues.
• Align on customer strategy and offer continuous improvement.

Skills

Excellent communication and interpersonal skills

Ability to work collaboratively with cross-functional teams

Ability to manage multiple tasks and projects simultaneously

Knowledge of quality assurance and incident management

Tools

Tableau

Job description

A global logistics company in Uxbridge is seeking a Customer Relationship Manager for its Aerospace International team. The role involves driving operational excellence, improving service delivery, and collaborating with various stakeholders to enhance customer satisfaction. The ideal candidate will have strong communication skills and the ability to manage multiple tasks effectively. Benefits include a contributory pension plan and employee assistance programs.