Strategic Client Success Manager - Growth & Equity

PEGASYSTEMS PTE LTD; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software company in the UK is seeking a Customer Success Manager to develop trusted relationships with clients and drive business value through software adoption. The ideal candidate will have over 5 years of experience, strong consulting skills, and the ability to effectively communicate at all levels, including executive. Bilingual skills in English and Thai at a professional level are essential. This role offers a competitive benefits package and the opportunity to work with innovative clients.

Benefits

Competitive benefits program inclusive of pay + bonus incentive

Continuous learning and development opportunities

Employee equity in the company

Qualifications

• 5+ years relevant work experience, 3+ years in a client success or account management role.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Strong knowledge of business applications and automation.

Responsibilities

• Develop a trusted advisor relationship with multiple stakeholders in the customer organization.
• Establish a metrics framework to measure business value through the use of Pega software.
• Manage escalations quickly and effectively, advocating for the customer within Pega.

Skills

Client success

Executive-level communication

Consulting skills

Business process knowledge

Bilingual in English and Thai

Job description

A leading software company in the UK is seeking a Customer Success Manager to develop trusted relationships with clients and drive business value through software adoption. The ideal candidate will have over 5 years of experience, strong consulting skills, and the ability to effectively communicate at all levels, including executive. Bilingual skills in English and Thai at a professional level are essential. This role offers a competitive benefits package and the opportunity to work with innovative clients.