Strategic Client Services Manager

Publicis Groupe UK; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work opportunities

Competitive compensation

Great benefits package

Office in White City

Job summary

Epsilon, part of Publicis Groupe, seeks a Strategic Client Services Manager in London to lead tactical and creative development for top brands, building personalised digital strategies and ensuring seamless integration on the Epsilon platform.

The role collaborates with 12 cross teams and client stakeholders to drive growth, retention, and KPI attainment in a hybrid London-based environment.

Qualifications

• 2–4 years of client management or commercial experience in the digital marketing landscape.
• Excellent interpersonal and communication skills at all levels.
• Experience working in a target-driven environment, with a track record of exceeding growth KPIs.
• Demonstrated ability to grow client revenue through strategic up- and cross-selling of tailored solutions.
• Solid commercial insight, with the ability to identify and manage growth opportunities across a broad portfolio.
• Strong organisational and project management experience.
• Creative and strategic thinking with a focus on continuous improvement.

Responsibilities

• Lead tactical and creative development for a portfolio of top brands.
• Design and implement personalised digital strategies on the Epsilon platform.
• Collaborate with internal specialists and client stakeholders to deliver outcomes.
• Drive revenue growth and client retention through tailored solutions.

Skills

Client management

Commercial experience

Interpersonal skills

Growth KPIs

Cross-selling

Project management

Strategic thinking

Job description

Company Description

See how Epsilon powers connected marketing by unlocking the full potential of data and identity.

How You’ll Make an Impact

As a Strategic Client Services Manager at Epsilon, you will lead the tactical and creative development for a portfolio of top brands, driving their growth and retention by providing exceptional digital marketing solutions. You’ll partner with internal Epsilon specialists and key client stakeholders to design and implement personalised digital strategies, ensuring seamless integration onto the Epsilon platform.

This role is highly collaborative, working with 12 different cross teams internally plus working alongside your client to deliver the best-in-class objective-based solutions.

Join a company that is transforming the marketing and advertising technology landscape. Epsilon’s unique combination of data-driven insights and cutting-edge technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon’s growth and evolution, helping shape the future of industry. This is a hybrid role based in our London office (4 days a week).

What You’ll Achieve

In this role, you’ll have the opportunity to develop expertise in digital MarTech strategy, revenue growth, project management, and client services while leading cross-functional teams. Epsilon offers continuous learning opportunities, positioning you for career advancement and leadership roles within a dynamic and evolving industry.

Who You Are

• What you’ll bring with you:
  • 2-4 years of client management or commercial experience in the digital marketing landscape, either agency or client-side.
  • Excellent interpersonal and communication skills at all levels
  • Experience working in a target-driven environment, with a track record of exceeding growth KPIs.
  • Demonstrated ability to grow client revenue through strategic up- and cross-selling of tailored solutions.
  • Solid commercial insight, with the ability to identify and manage growth opportunities and support business success across a wide portfolio of clients
  • Strong organisational and project management experience.
  • Creative and strategic thinking with a focus on continuous improvement.

• Why you might stand out from other talent:
  • Experience in mentoring and training junior team members.
  • A deep understanding of the digital industry and a passion for its evolving nature.
  • Ability to work closely with product owners and become a solutions specialist.
  • A growth-oriented mindset, continually seeking ways to enhance skills and stay ahead in a fast-changing industry.
  • Proven ability to lead internal and external strategic initiatives that drive client success and long-term account growth
  • Comfortable engaging with senior stakeholders, presenting business cases, and influencing decision-making at the executive level

This role is perfect for someone eager to be part of a dynamic, growing business at the cutting edge of digital marketing and technology, with ample opportunities to make a significant impact.

Additional Information

When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

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