Strategic Claims Support Leader — Innovation & Culture

NHS; Leeds; On-site; GBP 100,000 - 125,000; Full time

Job summary

A health care support organization in the UK is seeking a leader for its Claims Support function. You will be responsible for driving innovation and continuous improvement in service delivery, overseeing operational services, and leading specialized multidisciplinary teams. This role demands significant experience in operations management and a proven track record in service improvement. A collaborative work environment offers numerous benefits, including a competitive salary, development opportunities, and a commitment to diversity and inclusion.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Collaborative work environment

Access to NHS Pension Scheme

Flexible working arrangements

Employee assistance programme

Cycle to work scheme

Qualifications

• Proven experience in operational service delivery and talent development.
• Experience in leading innovation initiatives leveraging technology.
• Skilled in decision-making and influencing at all levels.
• High emotional intelligence and resilience under pressure.

Responsibilities

• Provide strategic and operational leadership to the Claims Support function.
• Lead identification of service improvement opportunities.
• Embed a culture of continuous improvement across the Claims Service.
• Oversee budgetary planning and contribute to financial strategy.

Skills

Operational delivery

Driving innovation

Process improvement

Data analysis

Team leadership

Communication

Education

Relevant professional qualifications (e.g. PRINCE2, Lean Six Sigma)

Master’s degree or equivalent relevant experience

Job description

A health care support organization in the UK is seeking a leader for its Claims Support function. You will be responsible for driving innovation and continuous improvement in service delivery, overseeing operational services, and leading specialized multidisciplinary teams. This role demands significant experience in operations management and a proven track record in service improvement. A collaborative work environment offers numerous benefits, including a competitive salary, development opportunities, and a commitment to diversity and inclusion.