Strategic Capacity Planner: Forecast & Optimize Resources

Yorkshire Building Society; Bradford; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days holiday plus Bank Holidays

Bonus of up to 15%

Pension contributions up to 11%

Access to private medical insurance

Self-service benefits portal with discounts

Job summary

A leading financial services organization in Bradford is seeking a Capacity Planning Analyst to ensure operational requirements are met while optimizing resource allocation. The role involves forecasting demand, developing capacity plans, and monitoring trends to align with stakeholders' needs. Candidates should possess a strong understanding of contact centres and extensive experience with data analysis and workforce management applications. Join a company that values flexibility, inclusivity, and development opportunities in your career journey.

Qualifications

• Strong understanding of contact centre operations and resource planning models.
• Experience with data analysis to validate budget and resource requirements.
• Confidence in engaging with stakeholders and interpreting demand trends.

Responsibilities

• Forecast future demand and supply using predictive modeling techniques.
• Develop and present optimised long-term capacity plans.
• Monitor demand trends to ensure customer needs are met.
• Validate budget and resource requirements by analyzing capacity gaps.
• Advise the business on potential impacts to demand and capacity.

Skills

Workforce management and scheduling applications

Excellent written and verbal communication

Strong analytical skills

Ability to interpret complex data

Producing management reports and presentations

Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

A leading financial services organization in Bradford is seeking a Capacity Planning Analyst to ensure operational requirements are met while optimizing resource allocation. The role involves forecasting demand, developing capacity plans, and monitoring trends to align with stakeholders' needs. Candidates should possess a strong understanding of contact centres and extensive experience with data analysis and workforce management applications. Join a company that values flexibility, inclusivity, and development opportunities in your career journey.