Strategic AI CSM for Enterprise Growth

Intercom; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading customer service technology company is seeking a Strategic Customer Success Manager to partner with complex clients in AI-driven customer service transformations. This role requires 8+ years of relevant experience. You will develop strong relationships and facilitate requirements for implementation. Benefits include a competitive salary, equity, and flexible vacation policies. Join us to shape how companies enhance their support operations with AI.

Benefits

Competitive salary and equity

Complimentary lunch and stocked kitchen

Regular compensation reviews

Pension scheme with match

Life assurance and health insurance

Open vacation policy

Paid maternity and paternity leave

Cycle-to-Work Scheme

Standard MacBooks provided

Qualifications

• 8+ years of customer-facing experience in management consulting or similar roles.
• Experience with business process mapping and solution design.
• Ability to simplify complex problems for diverse audiences.

Responsibilities

• Develop trusted advisor relationships with customers.
• Facilitate requirements gathering and process mapping.
• Monitor usage patterns to identify risks and recommendations.

Skills

Customer-facing experience

Business process mapping

Requirements analysis

Strong technical acumen

Prioritization skills

Driving adoption

Self-motivation

Job description

A leading customer service technology company is seeking a Strategic Customer Success Manager to partner with complex clients in AI-driven customer service transformations. This role requires 8+ years of relevant experience. You will develop strong relationships and facilitate requirements for implementation. Benefits include a competitive salary, equity, and flexible vacation policies. Join us to shape how companies enhance their support operations with AI.