Strategic Accounts Executive

Stint; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A tech-driven hospitality solutions provider based in Camden is seeking a Strategic Accounts Executive to develop and maintain key customer relationships. The role involves working directly with clients to drive success, identify growth opportunities, and manage day-to-day operations. Candidates should possess at least one year of sales or customer success experience, with strong project management and interpersonal skills. This is a unique chance to join a fast-growing startup with an innovative approach to staffing in the hospitality industry.

Benefits

Competitive salary

Private medical insurance

Dog friendly office

Office gym membership

Ownership shares in the company

Free office fruit and snacks

Qualifications

• 1+ years' experience in a sales or customer success role.
• Ability to manage complex projects with multiple stakeholders.
• Strong interpersonal skills to build relationships.

Responsibilities

• Build and nurture key account relationships.
• Drive partner success and engagement by understanding their needs.
• Identify upsell opportunities within existing accounts.

Skills

Customer relationship management

Sales skills

Project management

Analytical thinking

Job description

Description

At Stint, we’re building AI tools that are transforming how hospitality businesses operate. We’ve built the UK’s largest flexible workforce of hyper-local students available for short 2–3 hour shifts, working with brands like PizzaExpress, Honest Burgers, SushiDog, and many more. Now, we’re combining that workforce with AI – creating a platform that no competitor can replicate.

In just 10 months, our new AI tool has surpassed £1m in ARR and we are on track to 10x that in the next 12 months. We are aggressively capturing the UK market, and international expansion is next - with plans to launch big in the US soon.

We’re looking for a Strategic Accounts Executive to take ownership of the most critical part of our business - our customers. You’ll scale our Go-To-Market motion, build strong and long-term relationships with clients, and help drive improvements to our product. You’ll be working directly with our CEO, Commercial Director and other key internal stakeholders to manage our Partners and supercharge our growth.

We are an office-first , collaborative team and this role is based in Camden 3-4 days a week.

What you will be doing :

• Build and nurture key account relationships.
• Develop strong connections with general managers and senior stakeholders at partner sites, becoming their primary point of contact for ongoing support and strategic initiatives.
• Drive partner success by working closely with sites to understand their business challenges and ensure they're realising measurable business benefits from our platform (e.g., improved labour efficiency, increased sales performance, time saved for General Managers).
• Identify and act on opportunities by spotting upsell and expansion opportunities within existing accounts.
• Monitor partner engagement and satisfaction, proactively address concerns, and take ownership of account retention and growth.
• Support day-to-day operations through collaboration with internal teams (Customer Support, Product, Data) to troubleshoot issues quickly and maintain excellent service across partner accounts.
• Scale alongside the business, working alongside experienced KAMs, learning the partnership landscape and gradually taking full ownership as new partners are onboarded.

This position might suit you, if :

• You’ve got 1+ years’ experience in a sales or customer success role, and now want an opportunity to increase your ownership in a fast-paced environment.
• You’re organised and can manage complex projects with multiple stakeholders.
• You’re a ‘people person’, who can build strong relationships with different kinds of people, and gets energy from having conversations with customers and internal stakeholders alike.
• You’re commercially sharp - you understand how to turn insight into impact, and data into direction.
• You’re proactive, resourceful, and thrive in fast-moving, ever-changing environments.
• You’re excited by the opportunity to build something game-changing - and want to grow into a leadership role as Stint scales.

What we can offer you :

• Salary is competitive and open to discussion based on level
• Private medical insurance
• A social, friendly and welcoming team based in the heart of Camden
• Office gym membership
• Ownership shares in a well-funded, growing start-up
• Dog friendly office!
• Free office fruit and snacks
• Office dinner if working late
• Regular office breakfasts and lunches

Stint solves one of hospitality’s hardest problems, staying perfectly staffed when demand changes by the hour. We do this by pairing smart AI driven software with our flexible, on-demand workforce that’s ready to step in exactly when needed.

Over the last six years, we’ve focused on building our workforce of hyper-local students and other flexible workers, who are available for 2-3hr shifts exactly when our partners need them most. We have built trust within the hospitality industry, earning the confidence of major brands by proving the value of our workforce model. Now we work with some of the UK’s best-known hospitality names - including PizzaExpress, Gail’s and Pret across 4,000+ sites across 28 cities in the UK - and they all love our product.

Over the last 12 months, we’ve used this foundation to build something even more powerful : the brain behind a business’s rota planning process.

By applying AI to multi-year, proprietary and public data sources, we help businesses forecast demand, generate headcount suggestions, and build the optimal rotas automatically. When combined with our flexible workforce, our intelligent platform lets hospitality businesses run lean core teams and scale up during peak hours without overstaffing or compromising on service. What started as a smart way to fill shifts, has now become an end-to-end staffing engine that’s incredibly hard to replicate and uniquely built for the hospitality industry.

We’re looking for people to join our 50 person team who care about solving real problems with tech, are excited to grow with us, and want to build something pretty cool, very quickly. We work hard, have fun doing it, and don’t take ourselves too seriously.

We look forward to working with you!