Strategic Accounts Customer Success Lead

Harris Computer; Swindon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading software company in Swindon is seeking a Customer Success Manager to enhance strategic customer relationships. In this hybrid role, you will drive customer success strategies and collaborate across departments. The ideal candidate has proven experience in customer success within a B2B environment and excels in communication and analytics. This position offers competitive benefits and opportunities for growth.

Benefits

Annual Lifestyle Reward of £325

5 Personal Days leave

Standard 25 days holiday

Qualifications

• Proven experience as a Customer Success Manager, ideally within a software or B2B environment.
• Strong background in customer growth, retention, and revenue optimisation.
• Excellent analytical and reporting skills, with experience working to KPIs.

Responsibilities

• Own and drive the customer success strategy.
• Monitor and report on key metrics like retention and churn.
• Provide regular reports to the Sales Manager on performance.

Skills

Customer growth

Retention strategies

Analytical skills

CRM proficiency

Communication skills

Tools

CRM platforms

Customer analytics tools

Job description

A leading software company in Swindon is seeking a Customer Success Manager to enhance strategic customer relationships. In this hybrid role, you will drive customer success strategies and collaborate across departments. The ideal candidate has proven experience in customer success within a B2B environment and excels in communication and analytics. This position offers competitive benefits and opportunities for growth.