Strategic Account Manager – SME Growth & Engagement

Evri; Morley; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A logistics company in the UK is seeking an experienced Account Manager to manage a portfolio of SME business customers. The role involves cultivating strong relationships, identifying growth opportunities, and ensuring exceptional service delivery. The ideal candidate will have a proven track record in account management, particularly within logistics or e-commerce sectors, along with excellent communication and organizational skills. This position offers a chance to contribute to a diverse and inclusive work environment.

Qualifications

• Proven experience in Account Management, ideally within logistics, e-commerce, or B2C delivery sectors.
• Strong understanding of commercial performance, P&L, and profitability.
• High proficiency with Excel, Outlook, and CRM systems.

Responsibilities

• Manage and grow a portfolio of SME accounts to meet commercial targets.
• Build strong customer relationships through regular communication.
• Conduct volume and pricing reviews to identify growth opportunities.
• Prepare accurate reports and forecasts on account performance.
• Support clients with new product launches and promotions.
• Collaborate closely with internal teams for seamless customer experiences.
• Handle customer escalations and complaints effectively.

Skills

Account Management

Communication skills

Analytical skills

Organizational skills

CRM systems

Negotiation skills

Tools

Excel

Outlook

Job description

A logistics company in the UK is seeking an experienced Account Manager to manage a portfolio of SME business customers. The role involves cultivating strong relationships, identifying growth opportunities, and ensuring exceptional service delivery. The ideal candidate will have a proven track record in account management, particularly within logistics or e-commerce sectors, along with excellent communication and organizational skills. This position offers a chance to contribute to a diverse and inclusive work environment.