Strategic Account Manager - Retail & Technology

EMBS Engineering; City Of London; Hybrid; GBP 110,000 - 130,000; Full time

Job summary

A global technology services organisation is seeking a Strategic Account Manager based in London. The role focuses on managing valuable enterprise clients, driving growth, and aligning technology with business outcomes. Ideal candidates have extensive account management experience, a strong commercial mindset, and the ability to navigate complex organisations. This hybrid position offers significant autonomy and the opportunity to impact client relationships strategically.

Qualifications

• 5+ years’ experience in account management or sales, ideally within IT, consulting, or tech services.
• 3+ years working in a service-based environment.
• Proven success managing portfolios of £8-10 million.

Responsibilities

• Leading strategic relationships with key enterprise clients.
• Developing account strategies aligned with business goals.
• Identifying growth opportunities within existing accounts.

Skills

Account management

Relationship building

Strategic thinking

Sales expertise

Job description

Strategic Account Manager - Retail & Technology

Up to £130k + OTE

Hybrid - London base, with UK travel as needed

We're partnering with a global technology services organisation looking for a Strategic Account Manager to take ownership of some of their most valuable enterprise clients. This is a senior role, ideal for someone who enjoys being at the heart of client strategy - driving growth, nurturing long-term partnerships, and aligning technology with business outcomes.

You’ll be managing a portfolio currently worth around £3‑4 million, with scope to grow it to £10 million+, working closely with senior stakeholders across complex, multi‑layered organisations.

What you’ll be doing

• Leading strategic relationships with key enterprise clients, acting as their trusted advisor.
• Developing account strategies that align technology solutions with clients’ wider business goals.
• Identifying opportunities for growth within existing accounts and leading the full sales cycle.
• Collaborating with delivery and technical teams to ensure service excellence and client success.
• Creating and executing account plans, managing performance metrics, and ensuring profitable delivery.

What we’re looking for

• 5+ years’ experience in account management or sales (ideally within IT, consulting, or tech services).
• 3+ years working in a service‑based environment.
• A background in programme or product management.
• Proven success managing portfolios of £8‑10 million.
• Strong commercial mindset and ability to navigate large, complex organisations.
• Confident engaging at C‑suite level and aligning tech strategy with business outcomes.
• Experience working with Retail clients and supporting them through technology‑led solutions.

The opportunity

You’ll join a high‑performing team where you’ll have autonomy, trust, and the chance to make a real commercial impact. If you thrive in a role that blends strategic thinking with hands‑on relationship management, this is a fantastic next step.

UK-based applicants only – you’ll need to be able to visit client offices in London regularly, with travel across the UK as required.

Interested? Apply here today