Strategic Account Manager, EMEA

Rokt; Greater London; On-site; GBP 105,000 - 158,000; Full time

Benefits offered by this job

Equity in company

AI tools access

Extra leave

London office

Job summary

Rokt in London is seeking a Strategic Account Manager for the EMEA region. You will drive growth, manage senior stakeholders, and orchestrate cross-functional teams across product, commercial, and operations.

The role emphasizes AI-enabled insights, disciplined account planning, and building durable executive relationships in a fast-moving ecommerce environment.

Qualifications

• This role requires 4+ years in client success, strategic accounts, consulting, partnerships or similar customer-facing commercial roles in tech/ecommerce.
• Strong technical and commercial acumen to lead product conversations and interpret data for clients.
• Ability to manage multiple workstreams and navigate ambiguous environments with discipline.

Responsibilities

• Own day-to-day strategic account management for your book of business, driving growth and expansion across multiple products.
• Coordinate internal and external stakeholders across product, commercial, operational and technical workstreams.
• Lead account planning and execution through mutual action plans, joint business plans and QBRs.
• Build and maintain relationships with senior client stakeholders and navigate high-stakes conversations.
• Use data and AI-enabled tools to identify growth opportunities and optimize account outcomes.

Skills

Strategic account management

Cross-functional leadership

Data analysis

Executive relationship management

German language (bonus)

Job description

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Strategic Account Manager, EMEA

Target total compensation ranges from £105,000 - 158,000, including a fixed annual salary of £81,000 - 96,500, a short term incentive plan (STIP), an employee equity plan grant, and world-class benefits. Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the role:

This role sits within our Strategic Key Accounts team in London. As a Strategic Account Manager, you will act as a quarterback across product development, commercial strategy, and project execution: driving measurable growth, expanding product adoption, and building durable executive relationships across a variety of complex, fast-moving accounts. This is a high-impact, high-trust, high-visibility role for someone who thrives in ambiguity, uses AI as a force multiplier, and brings the organization, commercial acumen, and technical fluency required to keep multiple workstreams moving with precision while helping Rokt deepen its foothold across the full Transaction Moment™.

What You'll Do:

• Own day-to-day strategic account management for your book of business, driving measurable growth, partner health, and expansion across multiple Rokt products.
• Act as the quarterback across internal and external stakeholders, coordinating product, commercial, operational, and technical workstreams to ensure fast, precise execution.
• Lead account planning and execution through disciplined use of Mutual Action Plans, Joint Business Plans, QBRs, and ongoing executive engagement.
• Build and maintain strong relationships with senior client stakeholders, including navigating high-pressure conversations with credibility, clarity, and commercial rigor.
• Use data, structured analysis, and AI-enabled tools to identify growth opportunities, improve program management, accelerate decision-making, and continuously optimize account outcomes.

About you:

• 4+ years of experience in client success, strategic account management, consulting, partnerships, or a related customer-facing commercial role in a fast-paced technology, ecommerce, media, ticketing, travel, payments, or adjacent environment.
• Strong technical and commercial acumen, with the ability to lead sophisticated product conversations, interpret data, partner cross-functionally with Product / Ops / Solutions / GTM, and translate complexity into clear client-facing recommendations.
• Exceptional organizational and program management skills, with a proven ability to run multiple concurrent workstreams, maintain high standards under pressure, and create better process and operating rhythm in ambiguous environments.
• Excellent communication and stakeholder management skills, including the ability to build trust with senior client stakeholders, influence cross-functional partners, and handle difficult or high-stakes conversations with composure.
• Bonus: if you are fluent in German and/or French.

Deep ownership mindset and strong Builder DNA: you move with urgency, prioritize ruthlessly, embrace AI as a force multiplier, adapt quickly to changing priorities, and are constantly looking for new ways to improve outcomes, scale best practices, and raise the bar.

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company
• Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side project
• Extra leave (bonus annual leave, sabbatical leave etc.)
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.