Strategic Account Manager

Sustainable Energy First; Preston; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading sustainable energy consultancy is looking for a motivated Strategic Account Manager to manage public sector accounts, primarily within the NHS. Your role will involve building client relationships, ensuring a high standard of customer experience, and proposing beneficial solutions. This position offers competitive salary, generous holiday, and a hybrid working model requiring some travel to the Fulwood office.

Benefits

Competitive salary plus commission

25 days holiday plus bank holidays

Car allowance

Flexi working

Career development opportunities

Birthday Day off

Benefits platform

Qualifications

• Experience managing accounts within the public sector, ideally NHS.
• Ability to enhance overall client experience and develop long-term relationships.
• Full driving license required; national travel is part of the role.

Responsibilities

• Ensure outstanding customer experience and manage assigned client lists.
• Propose solutions to meet clients' objectives through contract renewals.
• Expand relationships with existing customers and resolve client issues.

Skills

Account management in public sector

Managing strategic client relationships

Experience in the energy industry

Strong communication skills

Interpersonal skills

Results-oriented

Job description

Overview

We are looking for a motivated and driven Strategic Account Manager who has managed accounts within the public sector/NHS to join our growing company and be a key driver in Sustainable Energy First reaching its goals. You\'ll be partnering with our clients, overseeing the strategic client relationship and taking ownership of the client experience. An expert at building, developing and retaining long term key client relationships, you\'ll be expected to communicate & demonstrate Sustainable Energy First\'s values as a consultancy whilst having the gravitas to build trust professionally and credibly at the highest level, achieving a mutually beneficial outcome for both parties. You will be the main point of contact for an assigned client list, acquiring a thorough understanding of the clients\' needs and requirements and you will propose commercially beneficial solutions that meet the clients\' business objectives and changing utility and energy demands through contract renewals, up and cross selling. This is a part service delivery and part sales role.

Responsibilities

• Responsible for ensuring Sustainable Energy First delivers an outstanding customer experience overall
• Main point of contact for an assigned client list, acquiring a thorough understanding of the client\'s needs and requirements
• Proposing commercially beneficial solutions that meet the client\'s business objectives and changing utility and energy demands through contract renewals, up and cross selling
• Ensuring the correct Sustainable Energy First products and services are delivered to customers in a timely manner and with the first-class service Sustainable Energy First is proud of
• Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by clients by ensuring the correct teams manage it through to resolution
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Drive product development and innovation
• Strong motivation and drive to contribute to company goals

Qualifications and Experience

• Experience of account management in the public sector ideally within the NHS
• Expertise in managing strategic client relationships
• Experience in the energy industry
• Ability to oversee and enhance the overall client experience
• Proven track record in building, developing, and retaining long-term key client relationships
• Strong communication skills to clearly convey Sustainable Energy First\'s values as a consultancy
• Ability to demonstrate professionalism and credibility in building trust with senior clients
• Capability to achieve mutually beneficial outcomes for both the company and clients
• Strong interpersonal skills and a collaborative mindset
• Results-oriented with a focus on driving success for both clients and the company
• A full, driving licence is required and national travel is part of the role

Benefits

• Competitive salary plus generous commission structure
• Starting at 25 days holiday plus bank holidays
• Car allowance
• Hybrid working - you must be able to travel to our Fulwood office 2 days p/week
• Flexi working
• Career development opportunities
• Birthday Day off
• Benefits platform - gym membership, retail discounts and many more

Inclusion and Belonging

We believe that diversity is more than a commitment, it\'s at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work. We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive. Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you\'re ready to take the next step, then we look forward to hearing from you!