Strategic Account Manager

Omnea; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

UK Benefits Package

US Benefits Package

Job summary

Omnea is seeking a Strategic Account Manager to manage 50+ accounts in a high-velocity, shared pool across SMB and mid-market. You’ll drive value realisation, lead renewal conversations, and pass qualified upsell signals to Sales while building a vibrant community through events, webinars, and digital engagement.

You’ll translate customer patterns into product feedback and scalable marketing plays, shaping the way we manage accounts at scale.

Qualifications

• 2-7 years in a B2B SaaS commercial or customer-facing role.
• Natural community builder with experience designing and running programmes.
• Strong commercial intuition: renewal proactivity and retention focus.

Responsibilities

• Own a large shared pool of 50+ accounts across SMB and mid-market.
• Drive value realisation with retention focus and light expansion across your pool.
• Design and run customer events, webinars, roundtables, and digital programmes.
• Be the voice of the customer, feeding product feedback and scalable plays.

Skills

Commercial edge

Community builder

Strong communicator

Operational discipline

Results oriented

Job description

Our Mission:

Omnea is the agentic operating system for procurement.

Procurement touches every pound a business spends, yet requests still stall for weeks and approvals get lost in inboxes. Our AI-first platform changes that: our agents capture requests, route approvals, onboard suppliers, flag risk and track every renewal, while anyone in the business can ask a question and get an answer grounded in their own company’s data. Buying becomes painless for everyone, procurement gets a seat at the table, and our customers have saved more than 100,000 hours of manual work so far.

Companies like Spotify, PayPal, T. Rowe Price, JustEat, Adyen and S&P Global run procurement on Omnea. We’re backed by $75M from Khosla Ventures, Insight Partners and Accel, and we’ve been named the UK’s number one startup in the Startups 100, ranked 11th on Sifted’s 2026 list of Europe’s fastest-growing companies, and recognised as one of Fast Company’s Most Innovative Companies.

Talent density matters more to us than almost anything else. We keep the bar high in every team, so everyone here has real ownership and real impact. Our team is full of former founders and operators who’ve scaled unicorns, and we’re looking for people who want to do the best work of their careers alongside them.

Find out more about the team and life at Omnea here.

The Role

As Omnea's Strategic Account Manager, you won't own a fixed book of accounts. Instead, you'll work across a large, shared pool of customers, 50+ at a time, and your job is to make every single one of them successful.

Unlike a traditional account role built around a handful of strategic relationships, you'll operate at scale: building Omnea's presence and community across your customer base through events, webinars, roundtables, and digital engagement, turning individual customers into a connected, invested group of Omnea advocates.

You'll still carry a commercial edge, owning retention and a smaller share of expansion across your pool, but the bulk of the role is about driving real value realisation and adoption at volume rather than running a small number of deep, high-touch relationships.

You're someone who thrives in a fast-moving environment, is energised by variety, and knows how to prioritise ruthlessly. You're as comfortable hosting a roundtable for 30 procurement leaders as you are running a tight renewal call with a CFO.

What You'll Do

• Own a large, shared pool of accounts: Manage 50+ accounts at a time across SMB and mid-market, not a fixed book, building relationships from end users (Procurement, Finance, Ops) through to senior stakeholders (CFOs, COOs), and stepping in early wherever you spot a health risk.

• Drive value realisation, with a lighter expansion motion: Own Net Revenue Retention across your pool. Lead renewal conversations, secure multi-year extensions, and pass qualified upsell signal to Sales rather than running full commercial cycles yourself.

• Build community and drive engagement at scale: Design and run customer events, webinars, roundtables, and digital programmes that keep your accounts engaged, informed, and connected to each other. Co-host with Marketing and Sales, and turn your best customers into reference champions.

• Be the voice of the customer internally: Translate patterns across your accounts into product feedback for the roadmap, and into scalable plays and campaigns for Marketing and Sales. Help define the playbooks, tools, and processes for managing accounts at this scale: you're building this function as much as running it.

What's Different About This Role

• This isn't a book-of-business role. You work across a large, shared pool of accounts rather than owning a fixed set, so leverage through events, content, and digital touchpoints matters as much as one-to-one relationship-building.

• The quota skews toward retention and value realisation, not expansion. Roughly 70% of what you own is keeping accounts healthy and renewed; the other 30% is expansion you spot and hand off or close.

• Community is core to the role, not a nice-to-have. You're expected to build and run the events, webinars, and content that turn a shared pool of customers into a connected group of Omnea advocates.

• There's no fixed playbook for managing accounts at this scale yet. You'll help define it as you go.

About You

TL;DR: you're commercially sharp, energised by building community, and have the operational discipline to manage a high-volume, shared pool of accounts without letting anything slip. You know how to create leverage through events, content, and digital touchpoints, and you balance that with the relationship skills to make customers feel genuinely looked after.

• 2-7 years of experience in a B2B SaaS commercial or customer-facing role. You might come from account management, customer success, marketing, or events - what matters is a genuine commercial edge and a track record of excellence in whatever you've done

• You're a natural community builder: you know how to design and run programmes that bring customers together, and you understand how those moments translate into retention, expansion, and advocacy

• You have strong commercial intuition: you can spot an expansion opportunity in a conversation, navigate a renewal proactively, and hold your own in commercial discussions with senior stakeholders

• You're a brilliant communicator in every format: warm, clear, and credible whether you're hosting a webinar for 50 people or writing a customer newsletter

• You're operationally excellent. Managing 50+ accounts at a time means ruthless prioritisation, tight organisation, and building systems and processes that create leverage

• You're outcomes-focused with a heavy bias to action, entrepreneurial, and want to help build a business. The scope of this role will be defined by the person who takes it on

At Omnea, we embrace diversity. To build a product that’s loved by everyone, we’re best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn’t quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out.

A few things to note:

• We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here.

• We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here

• We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here!

• We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).

We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!