Strategic Account Manager

Connect Distribution Services Ltd

Birmingham

Hybrid

GBP 55,000 - 75,000

Full time

11 days ago

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Benefits offered by this job

Company car

Bonus scheme

Retail & discount benefits

Learning & development resources

Employee wellbeing & support services

Job summary

Connect Distribution Services Ltd in Birmingham is seeking a strategic and commercially minded Strategic Account Manager to lead a portfolio of high-value B2B customers. Based from our Birmingham Head Office with hybrid working, you will build strong relationships with senior stakeholders and partners across the Screwfix Spares network.

You will develop account plans, identify growth opportunities, manage pricing and contracts, and coordinate cross-functional teams to deliver on commitments

Qualifications

B2B account management experience with large, strategic or multi-site customers.
Proven track record of growing revenue and developing existing accounts.
Confident dealing with senior stakeholders and decision makers.
Experience pricing, negotiating and protecting margin.
Comfortable managing contracts, tenders and complex agreements.
Strong account planning and forecasting skills; identify risks and opportunities.
Strategic thinker who can also execute tactically.
Customer focused, accountable and resilient.

Responsibilities

Take ownership of a portfolio of major customer accounts.
Build strong relationships with senior decision makers and contacts.
Develop clear account plans covering current business and future growth.
Protect existing business by staying close to customers and mitigating risks.
Identify opportunities to grow across sites, teams and product groups.
Understand where business has reduced or been lost and plan recovery.
Lead regular reviews on performance, challenges and growth opportunities.
Balance pricing, contracts and margins in commercial discussions.
Support tenders, proposals and contract reviews for key accounts.
Keep forecasts and account data up to date for stakeholders.

Skills

B2B account management

Revenue growth

Stakeholder management

Pricing & margin

Contract negotiations

Forecasting

Strategic thinking

Customer focus

Resilience

Job description

Strategic Account Manager

Birmingham / Hybrid with National Customer Coverage

About us

Connect, operating under the Screwfix banner and owned by the Kingfisher Group, is a leading name in the distribution of high-quality appliance spare parts and accessories. We're proud to support a wide range of major household brands, trade customers and businesses across the UK and Europe.

With over 50 years' experience in the spare parts industry, we've continued to evolve and grow, and becoming part of Screwfix has given us the opportunity to build on that experience with the support, knowledge and resources of the wider Kingfisher Group.

About the role and team

We're looking for an experienced and commercially minded Strategic Account Manager to take ownership of some of our most important B2B customer relationships.

You'll manage a defined portfolio of high-value strategic accounts, building strong relationships, protecting existing business and identifying opportunities to grow the amount of business we do together.

This is much more than simply maintaining accounts. You'll really get to know your customers, understand how their businesses work and build practical account plans that identify risks, opportunities and areas where we can support them further.

You'll be the main commercial point of contact for your customers, working closely with senior decision makers as well as colleagues across Screwfix Spares to make sure we deliver what we promise and make it easy for customers to do business with us.

Based from our Birmingham Head Office with hybrid working, the role will also involve regular travel to customer locations across the UK.

What you'll be doing

Take ownership of a portfolio of some of our largest and most strategically important customer accounts.
Build strong, long-term relationships with senior decision makers and key customer contacts.
Develop clear account plans covering current business, future potential, key relationships, competitors, risks and opportunities.
Protect existing business by staying close to your customers, understanding what matters to them and acting early where there may be a risk to spend.
Identify opportunities to grow accounts across additional sites, teams, product categories and buying groups.
Understand where business has reduced or been lost and put practical plans in place to win it back.
Hold regular customer reviews, looking at performance, challenges and opportunities to do more together.
Lead commercial conversations around pricing, contracts and account agreements while balancing customer needs with sustainable margin.
Support tenders, proposals and contract reviews for key accounts.
Keep forecasts and account information up to date, giving the wider business a clear picture of customer performance, risks and growth opportunities.
Work closely with our Business Development Managers and wider teams where opportunities would benefit from a joined-up approach.

What we're looking for

Strong B2B account management experience, ideally working with large, strategic or multi-site customers.
A proven track record of growing revenue and developing existing customer accounts.
A natural relationship builder who is confident dealing with senior stakeholders and decision makers.
Commercially confident, with experience of pricing, negotiation and protecting margin.
Comfortable managing contracts, tenders and more complex customer agreements.
Strong account planning and forecasting skills, with the ability to spot both risks and opportunities.
Someone who can think strategically but is equally happy getting involved and making things happen.
Customer focused, accountable and resilient, with the confidence to take ownership of your portfolio.
Experience within electrical, spare parts, trade, distribution or technical products would be an advantage, but isn’t essential.

What we offer