Strategic Account Director

Sodexo; Remote; GBP 93,000 - 110,000; Full time

Job summary

A leading global services provider is seeking a Strategic Account Director to manage key accounts across the UK. This role involves overseeing operational delivery, managing performance against KPIs, and developing client relationships. The ideal candidate will possess strong financial acumen and experience in facilities management, along with leadership skills to foster engaged teams. The position offers a national remit without a fixed workplace and a salary of up to £110,000 with additional benefits.

Benefits

Benefits and operational bonus

Qualifications

• Degree in Engineering, Building, or equivalent qualification.
• Experience managing P&L accounts over £30m.
• Operational expertise in multi-site environments.

Responsibilities

• Manage operational delivery for assigned key accounts.
• Ensure a safe environment for teams and customers.
• Lead account performance against KPIs.

Skills

Degree in Engineering or Building Services

Proven experience managing P&L accounts

Experience in hard and soft FM contracts

Proficiency in CAFM reporting

Operational expertise in multi-site environments

Strong financial and commercial acumen

Excellent interpersonal skills

Self-motivated

Education

Degree in Engineering or Building Services

Tools

CAFM

Job description

About the Role

Strategic Account Director
Location: National remit, no fixed place of work
Hours: 40 hours per week
Shift Patterns: Monday to Friday
Salary: Up to £110,000 including Sodexo benefits and operational bonus.

We are seeking a Strategic Account Director to join our Operations team. This pivotal role is responsible for the effective management and operational delivery of key accounts, ensuring exemplary facilities services across all sites. The successful candidate will lead a management team, drive performance against Key Performance Indicators, and foster long-term, profitable relationships with clients. You will act as a change agent, demonstrating thought leadership and identifying new business opportunities through operational excellence.

Key Responsibilities

• Manage operational delivery for assigned key accounts, coordinating with technical and functional experts to deliver hard, soft, technical, and project‑based services.
• Ensure a safe and compliant environment for teams and customers, following processes and escalating gaps to resolution.
• Lead account performance, ensuring delivery against KPIs and maintaining strong client relationships.
• Identify and pursue organic growth opportunities within existing contracts, working with Centres of Excellence to develop strategic account plans.
• Oversee contract performance, ensuring compliance with contractual terms and achievement of business objectives.
• Lead Health, Safety, and Environmental management for the building portfolio, ensuring statutory requirements are met.
• Coach and develop managers, driving employee engagement, performance management, and succession planning.
• Conduct senior management reviews with customers and develop strategies for growth and retention.

Accountabilities

• Safety and compliance for customers, teams, and assets.
• Leadership and people management, fostering engaged teams.
• Growth through client and customer satisfaction.
• Rigorous management of results and compliance with commercial terms.

Person Specification

• Degree in Engineering, Building, or Building Services (or equivalent qualification).
• Proven experience managing P&L accounts in excess of £30m.
• Experience in hard and soft FM contracts.
• Proficiency in CAFM and management information reporting.
• Operational expertise in multi‑site/multi‑service environments.
• Experience managing large, diverse teams and multiple workloads.
• Strong financial and commercial acumen.
• Excellent interpersonal and communication skills, able to engage with stakeholders at all levels.
• Commitment to achieving standards and operating to performance criteria (e.g., health and safety, hygiene).
• Self‑motivated, able to work independently and within a team.

A Little More About Sodexo

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.