Strategic Account Director

Sodexo Ltd; Taunton; Hybrid; GBP 93,000 - 110,000; Full time

Job summary

A global leader in facilities management is seeking a Strategic Account Director responsible for managing key accounts and ensuring exceptional service delivery. This role requires leadership in operational delivery, compliance, and performance management. Candidates should have a degree in Engineering or Building Services, extensive experience with P&L accounts, and operational expertise in multi-site environments. A strong focus on client satisfaction and growth is essential in this pivotal position.

Benefits

Comprehensive benefits package

Operational bonus

Qualifications

• Proven experience managing P&L accounts in excess of £30m.
• Experience in Hard and Soft FM contracts.
• Self-motivated, able to work independently and within a team.

Responsibilities

• Manage operational delivery for assigned key accounts.
• Ensure a safe and compliant environment for teams.
• Lead account performance against KPIs.
• Identify organic growth opportunities within contracts.

Skills

Leadership and people management

Financial and commercial acumen

Interpersonal and communication skills

Operational expertise in multi-site environments

Education

Degree in Engineering, Building, or Building Services

Tools

CAFM

Job description

Strategic Account Director

Location: National remit, no fixed place of work

Hours:40 hours per week
Shift Patterns:Monday to Friday

Salary: Up to £110.000 salary including Sodexo benefits and operational bonus

About the Role:

We are seeking aStrategic Account Director to join our Operations team. This pivotal role is responsible for the effective management and operational delivery of key accounts, ensuring exemplary facilities services across all sites. The successful candidate will lead a management team, drive performance against Key Performance Indicators, and foster long-term, profitable relationships with clients. You will act as a change agent, demonstrating thought leadership and identifying new business opportunities through operational excellence.

Key Responsibilities:

• Manage operational delivery for assigned key accounts, coordinating with technical and functional experts to deliver Hard, Soft, Technical, and Project-based services.
• Ensure a safe and compliant environment for teams and customers, following processes and escalating gaps to resolution.
• Lead account performance, ensuring delivery against KPIs and maintaining strong client relationships.
• Identify and pursue organic growth opportunities within existing contracts, working with Centres of Excellence to develop strategic account plans.
• Oversee contract performance, ensuring compliance with contractual terms and achievement of business objectives.
• Lead Health, Safety, and Environmental management for the building portfolio, ensuring statutory requirements are met.
• Coach and develop managers, driving employee engagement, performance management, and succession planning.
• Conduct senior management reviews with customers and develop strategies for growth and retention.

Accountabilities:

• Safety and compliance for customers, teams, and assets.
• Leadership and people management, fostering engaged teams.
• Growth through client and customer satisfaction.
• Rigorous management of results and compliance with commercial terms.

Person Specification:

• Degree in Engineering, Building, or Building Services (or equivalent qualification).
• Proven experience managing P&L accounts in excess of £30m.
• Experience in Hard and Soft FM contracts.
• Proficiency in CAFM and management information reporting.
• Operational expertise in multi-site/multi-service environments.
• Experience managing large, diverse teams and multiple workloads.
• Strong financial and commercial acumen.li>
• Excellent interpersonal and communication skills, able to engage with stakeholders at all levels.
• Commitment to achieving standards and operating to performance criteria (e.g., health and safety, hygiene).
• Self-motivated, able to work independently and within a team.

A little more about Sodexo:

At Sodexo, ourpurpose is to create a better every day for everyone to build a better life forall. As the global leader in services that improve the Quality of Life, weoperate in 55 countries, serving over 100million consumers each day through ourunique combination of On-Site Food and FM Services, Benefits & RewardsServices and Personal & Home Services.