Strategic Account Director

Mat Vin

Greater London

Hybrid

GBP 120,000 - 180,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Pension

Parental Leave

Carrot fertility benefits

Wellness stipend

Office lunches

25 days statutory leave UK

Job summary

Decagon is seeking a Director of Strategic Accounts to lead high-impact enterprise deals with top brands. You will build executive relationships, map customers’ business priorities, and craft tailored solutions.

The role combines strategy, cross-functional collaboration, and revenue accountability in a fast-evolving AI-centric environment. Ideal candidates bring 7+ years in strategic or enterprise sales, a proven track record with large accounts, and strong communication and negotiation skills

Qualifications

7+ years of experience in strategic or enterprise sales.
Proven track record of growing revenue with large, complex accounts.
Excellent communication, presentation, and negotiation skills.
Strong business acumen and ability to speak the language of the C-suite.

Responsibilities

Develop a strategy to break into and close key strategic logos for Decagon.
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (CX leaders, Product Leaders, Operations Leaders).
Understand the customer's business, challenges, and priorities to uncover expansion opportunities.
Collaborate with internal teams to deliver tailored solutions.
Forecast and report on pipeline and revenue.
Develop and execute account plans for strategic deals.
Provide feedback to product and leadership to influence roadmap.
Maintain expert knowledge of products and industry trends.

Skills

Strategic sales

Enterprise accounts

C-suite dialogue

Negotiation

Communication skills

Pipeline management

Relationship building

Education

Bachelor's degree or equivalent

Job description

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

We’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.

In this role, you will

Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel

Your background looks something like this

7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience

Even better if you have

Bonus points if you have previous experience selling AI or customer support/experience software

Benefits

We proudly offer the following benefits for our full-time employees:

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

About Decagon