Strategic Account Desk Manager

HSS Hire Ireland; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading equipment hire company is looking for a Strategic Account Desk Manager in Manchester. In this hybrid role, you'll oversee exceptional service delivery for premium clients, managing a team of 8. The ideal candidate will have a proven background in account management, team leadership, and revenue growth. You'll ensure performance objectives are met and collaborate across departments. Join a forward-thinking team committed to industry transformation, with perks including hybrid working and personal development opportunities.

Benefits

Annual leave for your birthday

Healthcare Cashback Plan

Flexible working

Onsite gym

Life assurance

Community volunteer day

Training and development opportunities

Wellbeing support

Discounts on various purchases

Flexible benefits through a portal

Qualifications

• Proven experience in a senior account management or operations leadership role.
• Ability to lead high-performing teams, especially Team Leaders.
• Strong commercial acumen with a history of revenue growth.
• Exceptional skills in managing customer relationships.
• Deep understanding of KPIs and performance frameworks.
• Excellent problem-solving skills.

Responsibilities

• Lead and develop a team of 8 Team Leaders managing sector portfolios.
• Set performance objectives and hold the team accountable.
• Ensure KPIs are met for managed accounts.
• Take ownership of revenue and margin delivery.
• Collaborate with internal teams to deliver integrated solutions.

Skills

Senior account management

Team leadership

Customer relationship management

Revenue and margin growth

Excellent communication

Problem-solving

Job description

Strategic Account Desk Manager

Manchester, Trafford Park - Hybrid Working

At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.

We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.

We are seeking an exceptional Strategic Account Desk Manager to lead our premium client services operation at HSS Proservice. This pivotal leadership role will oversee the delivery of world-class service to our most valuable customer accounts, managing a team of 8 Team Leaders who are responsible for the end-to-end order management across different industry sectors.

The impact you’ll have:

As the Strategic Account Desk Manager, you will be the driving force behind operational excellence, revenue growth, and customer satisfaction for our largest accounts. You will ensure seamless service delivery, maintain the highest standards of customer care, and identify opportunities to expand our business relationships with these key clients.

A typical day:

• Lead, mentor, and develop a team of 8 Team Leaders, each managing different sector portfolios
• Set clear performance objectives and hold the team accountable for delivering exceptional results
• Ensure KPIs are consistently met or exceeded across all managed accounts
• Guarantee that special customer requirements are fully understood, documented, and embedded into operations
• Take full ownership of revenue and margin delivery for the Strategic Accounts portfolio
• Lead the onboarding process for new large accounts won by the sales team, ensuring smooth transitions and rapid value realization
• Collaborate with internal teams across sales, marketplace, supply chain, shared service and finance to deliver integrated solutions

What you’ll bring:

• Proven experience in a senior account management or operations leadership role, preferably managing large, complex B2B accounts
• Demonstrated ability to lead and develop high-performing teams, ideally with experience managing Team Leaders or middle management
• Strong commercial acumen with a track record of delivering revenue and margin growth
• Exceptional customer relationship management skills with experience presenting to senior stakeholders
• Deep understanding of KPIs, SLAs, and performance management frameworks
• Excellent problem-solving abilities and experience managing complex operational challenges
• Outstanding communication and interpersonal skills
• Experience with account onboarding and implementation processes

Desirable:

• Experience in the hire, equipment, fuel, or building materials sectors
• Knowledge of tender processes and bid management
• Experience working with CRM and order management systems
• Track record of successful cross‑selling across multiple product line

What you’ll get back:

Join a forward‑thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
• Flexible and hybrid working - we appreciate you do your best work in different environments
• Head office free onsite gym
• Life assurance
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development opportunities to keep growing your skills
• Wellbeing and Healthcare support at work and at home
• A chance to be a part of a bold digital transformation
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

Different Perspectives, One Platform

We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We welcome your application even if you don't meet every single requirement. If you have any questions, email us at [e-mail] and one of our team will be happy to help.