Stores Sales & Operations Department Manager - High Street Kensington Department Manager - High[...]

H&M; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading fashion retailer in Greater London is seeking a Department Manager to oversee store operations, ensuring a customer-first experience and driving sales. The ideal candidate will have management experience in a customer-facing environment and be passionate about both profitability and team leadership. This role offers a permanent position with 39 hours per week and attractive benefits including staff discounts across multiple brands.

Benefits

Staff discount card

H&M Incentive Program

Qualifications

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.

Responsibilities

• Lead with a vision to secure the best experience for all colleagues and customers.
• Evaluate team performance, provide feedback, and support development.
• Analyze and follow up on Sales & Profit KPIs.

Skills

Management experience

Customer-first mindset

Team leadership

Job description

Overview

Our Leaders have the ambition to make our people and business grow. As a Department Manager you are responsible for overseeing a department to support the Sales and Profit of the store and along with your Team deliver a Customer First Experience.

Responsibilities

• You lead with a vision to secure the best experience for all our colleagues and customers
• You evaluate your team's performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on Sales & Profit KPI's for your department.
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.

Qualifications

• Management experience in a customer-facing environment
• Previous experience of leading and managing teams
• A passion for profitability and people
• A Customer-first mindset

About H&M Group / About the Role

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Role Details

This is a permanent position, offering 39 hours per week. This position is based at H&M High Street Kensington store, in Central London.

Benefits & Inclusion

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Diversity & Inclusion

Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we\'re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.