Store Team Member

Home Bargains; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading discount retailer based in the UK seeks a dedicated Team Member to provide exceptional customer service and support store operations. This role includes handling cash transactions, maintaining cleanliness, and ensuring product availability. The position offers £12.21 per hour for ages 18-20 and £12.50 for 21+, with 20 hours per week available. Join a rapidly expanding company that values community and excellent service.

Benefits

28 days annual leave, increasing with service

Company pension scheme

10% store discount

Death in Service Benefit

Recognition for long service

Employee Assistance Programme

Qualifications

• Ability to deliver outstanding customer service enthusiastically.
• Experience with manual handling and stock replenishment.
• Excellent communication and teamwork skills.

Responsibilities

• Assist customers with product queries and ensure friendly service.
• Support team members in maintaining store standards.
• Manage cash transactions and stock replenishment.

Skills

Customer service skills

Cash handling experience

Retail experience

Reliability

Politeness and professionalism

Job description

Responsibilities

• Customer Service Extraordinaire - As a dedicated Team Member, you'll be the face of Home Bargains, delivering outstanding customer service with enthusiasm. From assisting with product queries to ensuring prompt and friendly service, you play a crucial role in creating a welcoming atmosphere.
• Embrace Your Inner Hero - As a team player, you'll support your fellow team members in delivering excellence across the board. From putting out stock and ensuring products are available and presentable to maintaining cleanliness and tidiness throughout the store, your contributions will be invaluable in upholding our high standards.
• Versatility in Action - Being a Team Member here is like wearing multiple hats. You'll find yourself on tills, handling cash transactions, and ensuring our shelves are stocked and rotated seamlessly. Whether it's the Café, Bakery, or working in one of our garden centres, your adaptability shines through, making you a vital part of our dynamic team.
  Demonstrate a good understanding of customer service
• Experience of cash handling and working in a retail environment
• Experience of manual handling and stock replenishment
• Hardworking and reliable
• Polite and professional

Company Overview

At Home Bargains, we believe in creating an exceptional shopping experience for our customers, and it all starts with our dedicated Store Team Members. As an essential part of the Home Bargains community, you'll be the first smiling face our customers see, providing outstanding service and assistance to find some amazing bargains! We take pride in our excellent store standards, and you will play a crucial role in delivering this for our customers every day. Your role is vital in maintaining a welcoming atmosphere and ensuring a prompt and enjoyable shopping experience making you an indispensable part of the Home Bargains community, where every task matters. Welcome to the heart of Home Bargains - where being a Store Team Member means more than just stocking shelves. It's about creating an exceptional retail experience, greeting customers with a warm smile, and embodying the 'can-do' spirit that defines our community.

Package, TJ Morris Limited, trading as Home Bargains, is a privately owned, family-run discount retailer offering top brands at the lowest possible prices on the UK high street. Founded in Liverpool, Home Bargains has grown to over 600 stores, serving more than 5 million customers each week. Our customers remain at the heart of everything we do. We are rapidly expanding, with plans to increase our store portfolio to 1,000 locations across the UK. Opening nearly one new store every weekend, we thrive in a fast-paced retail environment.

Salary and Hours

• £12.21 per hour (18-20), £12.50 per hour (21+).
• 20 hours per week - 5am-9am

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• MyHB colleague benefits platform with access to:
• + Discounts UK wide on retail, leisure, hospitality venues
• + Employee Assistance Programme with 24/7 confidential counselling and advice line
• + Low cost voluntary insured health cash plans and cancer cover