Store Team Leader — Lead, Coach & Elevate Customer Service

Co-op Group; City of Edinburgh; On-site; Full time

Job summary

A leading retail organization in Edinburgh is seeking a dedicated Customer Team Leader to join their team. The role involves delivering exceptional customer service while leading and supporting the store team. You'll have opportunities for full, paid training, a generous benefits package including 36 days holiday, and a commitment to diversity and inclusion. The ideal candidate will exhibit strong leadership and interpersonal skills, ensuring a positive environment for both customers and staff.

Benefits

36 days holiday

Pension contributions up to 10%

30% staff discount

Virtual healthcare services

Dedicated support and training

Qualifications

• Genuine care for customer and member needs.
• Ability to balance leading and supporting the team.
• Strong interpersonal skills and ability to build relationships.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and develop team capabilities.
• Ensure store safety and legality.

Skills

Customer service skills

Team leadership

Problem-solving skills

Organizational skills

Interpersonal skills

Job description

A leading retail organization in Edinburgh is seeking a dedicated Customer Team Leader to join their team. The role involves delivering exceptional customer service while leading and supporting the store team. You'll have opportunities for full, paid training, a generous benefits package including 36 days holiday, and a commitment to diversity and inclusion. The ideal candidate will exhibit strong leadership and interpersonal skills, ensuring a positive environment for both customers and staff.