Store Team Leader: Energetic, People-First Coach

Card Factory; Llandudno; On-site; GBP 21,000 - 27,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energize our store in the heart of the community. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with what they came for and a smile.

When the Store Manager’s away, you’ll step up with confidence and care to keep things running smoothly. You’ll lead by example, drive store initiatives, and help others grow while building your own skills.

Qualifications

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with a passion for service.
• Ability to stay calm and motivate others under pressure.
• Willingness to adapt to changing store needs and schedules.

Responsibilities

• Lead day-to-day store operations and team activities.
• Create outstanding customer experiences and drive sales.
• Model exemplary service and uphold the Card Factory Way.
• Support the Store Manager and coach peers to grow.
• Ensure team communication is clear and inclusive.

Skills

Leadership

Communication

Customer service

Flexible

Decision making

Job description

Card Factory is seeking a friendly and upbeat Team Leader to energize our store in the heart of the community. You’ll support the Store Manager, keep the team motivated, and ensure every customer leaves with what they came for and a smile.

When the Store Manager’s away, you’ll step up with confidence and care to keep things running smoothly. You’ll lead by example, drive store initiatives, and help others grow while building your own skills.