Store Team Leader & Customer Coach

Co-op Group; Houghton-le-Spring; On-site; GBP 80,000 - 100,000; Part time

Job summary

A prominent retail cooperative in the UK is seeking a Customer Team Leader in Houghton-le-Spring. In this part-time position, you will lead a dedicated team ensuring outstanding customer service and operational efficiency. Responsibilities include coaching team members, managing store operations, and supporting local community initiatives. Candidates must have strong problem-solving skills and be committed to fostering an inclusive environment. This role offers comprehensive training, competitive benefits including paid holidays and discounts on products, and opportunities for personal development.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

36 days of holiday

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to authorise age-related sales.
• Ability to lead a team and provide excellent customer service.
• Strong organizational and problem-solving skills.

Responsibilities

• Provide friendly and helpful service to customers.
• Coach and develop the team's capabilities.
• Ensure the store remains safe and operational.
• Support the store manager by deputising when needed.
• Introduce new products and services to the store.

Skills

Customer service

Team leadership

Organizational skills

Problem-solving

Flexibility

Job description

A prominent retail cooperative in the UK is seeking a Customer Team Leader in Houghton-le-Spring. In this part-time position, you will lead a dedicated team ensuring outstanding customer service and operational efficiency. Responsibilities include coaching team members, managing store operations, and supporting local community initiatives. Candidates must have strong problem-solving skills and be committed to fostering an inclusive environment. This role offers comprehensive training, competitive benefits including paid holidays and discounts on products, and opportunities for personal development.