Store Team Leader: Coach, Serve & Community Impact

East of England Cooperative; Horsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local retail cooperative in Horsford is seeking a Team Manager to lead a diverse team and ensure excellent customer service. The role involves supporting staff, maintaining branch standards, and engaging with the community. Ideal candidates will have previous leadership experience and a commitment to customer satisfaction. The position offers competitive pay and various employee benefits, including discounts and training opportunities.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Award-winning training and apprenticeship programmes

Cashback deals across retailers

Financial wellbeing support

Cycle To Work scheme

24/7 remote GP service

Employee Assistance Programme

Responsibilities

• Leading your team and managing people.
• Deputising for your Branch Manager.
• Ensure excellent customer service and branch standards.
• Ensure legal and safe branch operations.
• Build relationships with the local community.

Skills

Previous leadership experience

Ability to support and motivate others

Great interpersonal and communication skills

Flexible, hard-working, and confident

Commitment to great customer service

Job description

A local retail cooperative in Horsford is seeking a Team Manager to lead a diverse team and ensure excellent customer service. The role involves supporting staff, maintaining branch standards, and engaging with the community. Ideal candidates will have previous leadership experience and a commitment to customer satisfaction. The position offers competitive pay and various employee benefits, including discounts and training opportunities.