Store Supervisor - travel allowance included

Co-op Group; Scotland; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading retail cooperative in Scotland seeks a Customer Team Leader to manage store operations and provide excellent customer service. Responsibilities include coaching your team, ensuring the store is operational and safe, and engaging with the local community. Ideal candidates should be over 18, possess great leadership skills, and have the flexibility to work various shifts. This role offers extensive training and many employee benefits, including discounts and healthcare services.

Benefits

30% discount on Co-op products

10% discount on other brands

Access to virtual healthcare services

36 days of holiday

Cycle-to-work scheme

Travel allowance support

Qualifications

• Aged 18 or over to authorise age-related sales.
• Genuine care for customers' needs.
• Ability to lead and support a team.

Responsibilities

• Deliver friendly, thoughtful service.
• Manage store operations and HR processes.
• Engage with the local community.

Skills

Customer service skills

Team leadership

Organizational skills

Problem-solving skills

Flexibility

Job description

Customer Team Leader
Location: The Co-operative Food, Hillside, Brae, Shetland, ZE2 9QG
Pay: £13.99 per hour plus travel support allowance
Contract: 24 or 39 hours per week with regular overtime
Working pattern: shifts between 6am and 2pm or 2pm and 10pm – we are happy to discuss your availability at interview.
Full, paid training provided.
Travel allowance details will be discussed at interview. Please ensure you can commute safely to and from the store for opening and closing.

You must be aged 18 or over to be a Customer Team Leader at Co‑op, as you will need to authorise age‑related sales.
We welcome applications from all candidates; we support reasonable adjustments through our Disability Confident scheme.

What you’ll do

• Deliver friendly, thoughtful service and take ownership of managing the store and handling challenging customer situations.
• Develop your team’s capabilities through coaching, training and fostering an inclusive culture.
• Ensure the store remains safe, legal and fully operational.
• Manage diligence checks and maintain stock accuracy to create an enjoyable customer experience.
• Support the store manager by deputising and delivering various HR processes.
• Lead the introduction of new products and services, working closely with your team to implement change.
• Build relationships and engage with the local community, supporting the delivery of the local Co‑op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while contributing on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co‑op products in-store, plus 10% discount on all other brands.
• A pension scheme with up to 10% employer contributions.
• Access to the Wagestream app for early pay and financial management.
• 36 days of holiday (incl. bank holidays), pro‑rated for part‑time colleagues.
• Virtual healthcare services, including GP appointments, eye care, mental health support and nutrition & fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle‑to‑work scheme.
• Travel allowance support to and from the Brae store.

Building an inclusive workplace

We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We will always offer an interview to disabled candidates who apply through the Disability Confident scheme if they meet the minimum criteria.

During the recruitment process, we will ask if you require any adjustments to enable you to participate. Find out more at jobs.coop.co.uk/apply-process and our diversity, inclusion and wellbeing commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this role, you will need to complete two online assessments, which will take around 20 minutes.

We reserve the right to remove a vacancy before the scheduled closing date.