Store Supervisor

Co-op Group; South Kesteven; On-site; GBP 60,000 - 80,000; Part time

Job summary

A renowned retail cooperative in South Kesteven is seeking a Customer Team Leader to deliver excellent customer service and lead team operations. You will engage with customers, manage store processes, and foster an inclusive team culture. Ideal candidates will possess strong organization, communication skills, and flexibility for varied shifts. Perks include a discount on products, full training, and a pension scheme. This role offers a part-time contract with a focus on community involvement.

Benefits

30% discount on Co-op products

Paid training

Pension scheme

Cycle-to-work scheme

Virtual healthcare services

Qualifications

• Genuine care for the needs of customers and members.
• Ability to lead and support the team.
• Strong people skills to build relationships.
• Flexibility to work a range of shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Manage the store in the absence of the store manager.
• Conduct diligence checks and ensure stock accuracy.
• Foster an inclusive culture through coaching.

Skills

Customer service

Team leadership

Organisational skills

Problem-solving

Communication

Job description

Customer Team Leader

Location: The Co-operative Food, Unit 1, Sedgefield Court, Bourne, PE10 0YD

Pay: £13.99 per hour

Contract: 15 hours per week + regular overtime, permanent, part time

Working Pattern: varied shifts including early mornings (from 6pm), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview

Full, paid training provided.

You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co‑op, as you’ll need to authorise age‑related sales.

We’re looking for Customer Team Leaders to join our team at Co‑op.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

Who you are

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Application process

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.