Store Supervisor

Merry Hill Group; Newcastle upon Tyne; On-site; GBP 23,000 - 32,000; Full time

Job summary

Footasylum at Metro Centre is seeking a Store Supervisor to lead from the front and energise the team. You will coach Sales Assistants, drive excellent customer service, and uphold high store standards in a fast-paced fashion retail environment.

You will be responsible for coaching, stock management, merchandising, and delivering strong commercial results daily while embodying Footasylum values of Community, Collaborate and Challenge.

Qualifications

• Experience in managing and motivating a team of Sales Assistants.
• Strong verbal and written communication skills.
• Passion for fashion retail and Footasylum ethos.

Responsibilities

• Sales: maximise the number of sales in-store.
• Service: satisfy and build loyalty so customers return.
• Profit protection and stock control: monitor stock and safety.
• Merchandising, space, stock and display: create appealing layouts.
• HR: ensure fairness in policies and treatment of staff.
• Training and recruitment: enable development of skills and knowledge.
• P&L: control day-to-day expenses to run the store.
• Property: maintain the store’s premises.
• Health and Safety: adhere to safety provisions daily.
• Forward planning and general duties: plan for the future and efficient running.

Skills

Team leadership

Customer service

Retail experience

Communication skills

Fast-paced environment

Job description

Store Supervisor (Full-Time)

Location:Metro Centre Store

Contract:40 hours per week

Description

Footasylum is a leading UK-based retailer specialising in streetwear and sportswear, committed to delivering innovative and trend-setting products to our customers, with a strong focus on digital transformation and data-driven decision-making.

We're looking for an energetic and inspiring Store Supervisor to lead from the front and bring out the best in their team. You'll play a key role in creating an exceptional customer experience, coaching Sales Assistants to achieve their potential, and driving high standards across the store. In this fast-paced retail environment, you'll motivate colleagues, solve challenges with confidence, and help deliver outstanding commercial results every day.

The Team

You’ll work directly with an established store team to create the best possible shopping experience for our customers. At Footasylum, we value and believe in our front‑end Retail colleagues. You will be given all the tools to help you thrive and feel empowered, with a genuine track record of progression, support, and training.

About You

We are looking for someone who embodies the Footasylum values – Community, Collaborate and Challenge.

You’ll be confident leading a team to improve customer service, increase sales and profitability.

Along with:

• A genuine passion for fashion retail and the Footasylum ethos to Defy Ordinary.

Desirable Skills

• The successful candidate must have passion for Fashion Retail and our company ethos
• You will have ideally worked previously in Fashion Retail
• Experience in managing and motiving a team of Sales Assistants
• Be able to work independently, as well as part of a team
• Strong verbal and written skills
• Be able to work in a fast‑paced environment
• Efficient and highly organised with a customer focused attitude

Responsibilities

• Sales. To maximise the number of sales in-store.
• Service. To satisfy and build loyalty through customers to ensure they return.
• Profit Protection and Stock Control. To monitor stock across your store whilst ensuring employees’ safety and well‑being on company premises are met at all times.
• Merchandising, Space, Stock and Display. To display products in such a way that it stimulates interest and entices customers.
• Human Resources (HR). To safeguard colleagues’ interest by ensuring consistency and fairness in the treatment of employees by adhering to all policies and procedures within the business.
• Training and Recruitment. To provide and participate in a range of planned activities that enable you to develop the Company’s skills, attitude, and knowledge.
• Profit and Losses (P&L). Control the day-to-day expenses to run a store successfully.
• Property. To maintain the property portfolio.
• Health and Safety. To ensure all safety provisions on the store’s premises are adhered to daily.
• Forward Planning and General Duties. To plan for the future and assist in the efficient running of the unit.

Why Footasylum?

We are one of the UK’s leading omni‑channel retailers, but as well as that, we’re a genuinely great place to work. We value you and your development. Our people across the business have taken on new opportunities, whether that’s stepping into a new role, moving into a different department, or building new skills through the support and training we offer. Our goal is to create a fun, supportive environment where your success matters just as much as ours, and where you have the tools, encouragement, and opportunities to achieve your goals.

Company Tagline: Defy Ordinary.

Company Values:

Diversity:

We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are providing services to our colleagues and customers. We know that this will help us build a great service, which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences.

Recruitment process:

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a face‑to‑face chat about the role, and to see if we’re a good fit for you.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you, and why you feel this is the opportunity for you.