Store Supervisor

Yorkshire Trading Company Ltd; Hexham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A growing retail business in Hexham is seeking a Retail Store Supervisor to assist with the daily operations of the store. The role involves overseeing colleague training, responding to customer inquiries, and maintaining store standards. Ideal candidates should have retail experience and a desire to deliver high-quality service. This position offers part-time hours and benefits such as a discount and pension scheme.

Benefits

5.6 weeks annual leave (pro rata)

12.5% Discount

Workplace pension scheme

Qualifications

• Previous supervisory or people management experience is ideal, but training will be provided.
• Knowledge of cashing up procedures would be advantageous.
• Desire to achieve and deliver high standards.

Responsibilities

• Assist the store manager in the day-to-day running of the store.
• Deputise in the absence of the Store Manager.
• Support in the management and training of retail colleagues.
• Handle customer questions, complaints, and issues.
• Contribute to the team effort by accomplishing related results.

Skills

Retail experience

Supervisory experience

Customer service

Computer literacy

Job description

Overview

Yorkshire Trading Company, are a growing family owned run business with 35 stores throughout Yorkshire, Lincolnshire & the North East; a busy ecommerce operation and Outdoor Events teams who trade nationwide.

Due to continued growth we have an opportunity for a Retail Store Supervisor to join the team in our Hexham Store.

The position is based on:

• 32 Hours over 4 days, to include some weekends on a rota basis

The ideal candidate would benefit from being flexible as additional hours may be required at busy times

Responsibilities

• To assist the store manager in the day to day running of the store
• Deputise in the absence of the Store Manager (key holder)
• Support in the management and training of retail colleagues, including cashiers and the replenishment team working on the shop floor.
• Work on store displays / stock rotation and put away
• Keep up-to-date with all of our products, services and promotions.
• Handle customer questions, complaints, and issues
• Direct customers by escorting them to racks and counters suggesting items, delivering great, traditional customer service
• Contributes to the team effort by accomplishing related results as needed.
• Cashing up duties as and when required
• Ensure pricing is correct.
• Manage tidy time
• The list above is not exhaustive

Essential Skills

• The ideal candidate would ideally have previous supervisory / people management experience but this is not essential as training will be given, however some retail experience is required.
• Knowledge of cashing up procedures would be advantageous.
• Computer literate
• The desire to achieve and deliver high standards

Benefits

• 5.6 weeks annual leave (pro rata)
• 12.5% Discount after a 6 week induction period
• Work place pension scheme

Job Types: Part-time, Permanent

Part-time hours:

• 32 Hours over 4 days, to include some weekends on a rota basis

Salary: £12.46 per hour