Store Shift Leader: Customer-Driven Ops Lead

Tesco; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail organization in Cheltenham is seeking a Shift Leader to manage store operations and deliver excellent customer service. The ideal candidate will coordinate a team, ensure safety, and enhance customer experiences. You will play a vital role in daily operations, managing both staff and customer needs, while maintaining store standards. This position requires strong leadership and communication skills in a dynamic retail environment.

Benefits

Flexible working options

Community involvement opportunities

Diversity and inclusion initiatives

Qualifications

• Ability to coordinate a team and manage day-to-day operations effectively.
• Strong attention to customer service and team management.
• Ability to resolve issues and support operational queries in the absence of the Store Manager.

Responsibilities

• Coordinate the team to deliver excellent shopping experiences.
• Open and close the store, ensuring decisions benefit customers and colleagues.
• Manage staffing and operational queries, acting as a point of contact when needed.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A retail organization in Cheltenham is seeking a Shift Leader to manage store operations and deliver excellent customer service. The ideal candidate will coordinate a team, ensure safety, and enhance customer experiences. You will play a vital role in daily operations, managing both staff and customer needs, while maintaining store standards. This position requires strong leadership and communication skills in a dynamic retail environment.