Store Shift Lead: Lead Ops, Safety & Service

B&Q; Newbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading home improvement retailer in the United Kingdom is seeking a dedicated Shift Lead. In this role, you will oversee the store operations, ensuring a safe and engaging environment for both colleagues and customers. You will lead a team to deliver excellent customer service while maintaining compliance and safety standards. Ideal candidates will be passionate about customer satisfaction, possess a keen eye for detail, and thrive in a dynamic team environment. The position offers an attractive salary and a range of benefits.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Colleague wellbeing benefits

Shopping discounts

Qualifications

• Passionate about customers and making the right decisions.
• Enjoys a global view of store management.
• Safety conscious with strong attention to detail.

Responsibilities

• Oversee daily operations to ensure a great customer experience.
• Act as the first point of contact for teams and customers.
• Ensure store safety is maintained at all times.

Skills

Customer service orientation

Team collaboration

Autonomy in decision-making

Attention to safety and detail

Ability to motivate others

Job description

A leading home improvement retailer in the United Kingdom is seeking a dedicated Shift Lead. In this role, you will oversee the store operations, ensuring a safe and engaging environment for both colleagues and customers. You will lead a team to deliver excellent customer service while maintaining compliance and safety standards. Ideal candidates will be passionate about customer satisfaction, possess a keen eye for detail, and thrive in a dynamic team environment. The position offers an attractive salary and a range of benefits.