Store Operations Team Leader

Dunelm; Farnborough; On-site; GBP 26,100 - 35,309; Full time

Job summary

Dunelm in Farnborough is seeking a Merchandising Supervisor to bring life to store layouts, lead a passionate team, and uphold high visual standards.

You’ll turn shelves and displays into engaging experiences that delight customers and boost sales, while coaching colleagues and collaborating with leadership to deliver the Engagement Action Plan.

Qualifications

• Experience leading a customer-facing retail team.
• Strong communication and collaboration with colleagues and managers.
• Proven ability to coach and develop staff to improve performance.

Responsibilities

• Be customer obsessed and ensure joyful customer experiences.
• Lead and develop a high-performing store team.
• Maintain visual standards and engaging store layouts.
• Plan daily activities and communicate priorities clearly.
• Support succession planning and team development.

Skills

Customer focus

Leadership

Team coaching

Communication

Store leadership

Job description

£30,703.67

We take real pride in our shop floor – it’s where our customers fall in love with our products. You’ll be the creative force behind that joy. You’ll turn every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless.

Merchandising Supervisor

As a visual merchandiser and leader, you will bring life to store layouts, lead a passionate team, keep standards sky‑high, and help create the kind of shopping experience that customers love and colleagues feel proud of. It’s a fast‑paced, hands‑on role that requires real energy and focus. When everything comes together and you see our customers’ joy and those sales climbing, it’s seriously rewarding.

We’re looking for someone with an eye for detail, a love of good design, and the drive to keep things moving. If you know how to make a space feel welcoming, understand what sells, can connect with our customers, and aren’t afraid to roll up your sleeves, we’d love to hear from you.

What you'll be doing

• Be customer obsessed – consistently consider the impact of your actions on the customer experience and strive to deliver joyful experiences in the most effective and thoughtful way.
• Promote a culture of upselling, coaching the team on how to guide customers toward products they might love, boosting impulse buys and basket sizes.
• Consistently deliver exceptional customer service to support strong CSAT scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Keep energy levels high by building team spirit, celebrating wins, and being the positive energy that everyone needs.
• Have a clear plan for each day so everyone knows what they’re doing and why it matters.
• Check in with your team in one‑to‑one wellbeing sessions, progress and career conversations and support our store succession plan.
• Support the Leadership Team in bringing the Engagement Action Plan to life.
• Take ownership – be clear on the “why” behind what we’re doing and bring your team with you every step of the way.
• Get out on the shopfloor every day with your Store Coach – spot wins, fix snags, and ensure the day runs smoothly.
• Grow your team by coaching and mentoring – always be on the lookout for tomorrow’s leaders.

What we'll look for in you

• You are customer obsessed – you inspire your team to put customers first and lead by example in every interaction.
• You’ve got solid management experience, ideally in a customer‑facing role such as retail or hospitality, where rolling up your sleeves and getting stuck in is part of the job.
• You know how to boost business performance and smash KPIs while keeping the store looking its best.
• You’re passionate about creating brilliant shopping experiences that customers remember.
• You’re a true team player, with strong communication skills, the ability to build strong connections, and the capacity to lead a happy, high‑performing team.

We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.