Store Operations Manager

HSBC Group; Arkley; On-site; GBP 50,000; Full time

Job summary

A leading veterinary practice in Arkley is seeking an Operations Manager to oversee daily operations and drive the execution of their business strategy. The role involves managing budgets, ensuring compliance, and leading the practice management team. Candidates should have strong leadership skills, budget management experience, and a passion for operational excellence. This full-time on-site position offers a competitive salary of around £50,000 and various benefits including health insurance and generous holiday entitlements.

Benefits

Private health insurance

Contributory pension scheme

Generous CPD allowance

Paid membership fees

Colleague discounts

Qualifications

• Strong operational leadership skills required.
• Exceptional communication and negotiation skills necessary.
• Experience with budget management is essential.

Responsibilities

• Drive operational delivery of the five-year business strategy.
• Support company-wide sustainability and diversity initiatives.
• Manage team performance through meetings and evaluations.
• Oversee practice communications and ensure quality services.

Skills

Strong operational leadership skills

Exceptional communication skills

Excellent organisational abilities

Strong interpersonal skills

Proficiency in IT

Previous budget management experience

People management experience

Adaptability

Proactive can-do attitude

Job description

Are you ready to lead the way in delivering exceptional veterinary care and services? We're seeking an Operations Manager to take responsibility and charge of the day-to-day at Basildon Pipps Hill. Your role will be pivotal in ensuring the seamless operation of our practice, from managing resources to compliance and budgeting, all while contributing to our ambitious business strategy. If you're a dedicated leader with a passion for excellence, we want you on our team.

About Us – You will be joining our current team of 2 Practice Owners, 5 Vets, 1 Head RVN, 1 Deputy Head RVN, 5 RVNs, 2 SVNs, 2 VCAs, and 7 CCAs. With such supportive front‑of‑house, this allows you to really focus on your role. We hold a variety of individual interests within the team and encourage these interests to be explored. We are based inside Pets at Home on the busy Pipps Hill Retail Park, which is home to a variety of different shops, so always opportunity for a bit of lunch‑time retail therapy! There is free onsite parking and convenient access to major transport routes, we're under an hour away from London, and 20 minutes from Southend‑On‑Sea, which means you'll never be short of things to do on a day off.

We see a real variety of cases and perform lots of orthopaedic procedures in‑house, including patella luxation, fracture repairs, cruciate surgeries with TPLO, and a wide variety of soft tissue surgeries. We work in a purpose‑built practice with state‑of‑the‑art equipment including digital X-ray, flexible and rigid endoscopes and easy access to a 16‑slice CT scanner.

Responsibilities

• Driving the operational delivery of our five‑year business strategy
• Supporting company‑wide initiatives in sustainability and diversity
• Leading and developing our practice management team
• Managing team performance through meetings and one‑to‑ones
• Overseeing practice communications
• Managing the practice's P&L and supporting budget delivery
• Handling practice procurement and equipment
• Being accountable for joint venture finance
• Supporting client service and clinical teams to optimise service, capacity and profitability
• Implementing health and safety policies
• Ensuring compliance reporting and record‑keeping
• Liaising with Group Facilities for maintenance
• Supporting mandatory training compliance
• Prioritising customer satisfaction and the client journey
• Ensuring quality out‑of‑hours and referral services
• Demonstrated operational excellence

Qualifications

• Strong operational leadership skills
• Exceptional communication, influencing, and negotiation skills
• Excellent organisational and time‑management abilities
• Strong interpersonal skills and a passion for people
• Proficiency in IT
• Previous budget management experience
• People management experience
• Ability to build credibility through a hands‑on approach
• Adaptability to new environments and industries
• Proactive with a can‑do attitude

Job Details

This is a full‑time on‑site role working Monday ‑ Friday for 40 hours per week (no weekends required).

Benefits

• An attractive salary of circa £50,000 (dependent on experience)
• Access to private health insurance
• A contributory pension scheme
• A generous CPD allowance
• 5.6 weeks initial holiday, rising to 6.6 weeks after 2 years' service
• In‑house career development opportunity
• Paid membership fees
• Access to the reward hub which has colleague discounts and a 20% discount at Vets for Pets, Pets at Home and the Groom Room