Store Operations Leader: Customer Experience & KPIs

Sainsbury's; Lymm; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket chain is seeking a Customer & Trading Manager in Lymm. This role requires proven experience in team management and delivering exceptional customer service in a fast-paced environment. Responsibilities include overseeing store operations, coaching a team for performance, and achieving company KPIs. The position offers various benefits, including a discount card, annual bonus, and generous holiday entitlement.

Benefits

10% discount after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching of 4-7.5%

Employee share scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships and more

Qualifications

• Experience managing a team in operational settings.
• Ability to deliver KPIs and provide exceptional customer service.
• Successful track record in employee relations management.

Responsibilities

• Manage daily store operations and ensure effective teamwork.
• Coach team members to provide outstanding customer service.
• Lead operations independently in the absence of higher management.

Skills

Customer service

Team leadership

Performance management

Job description

A leading UK supermarket chain is seeking a Customer & Trading Manager in Lymm. This role requires proven experience in team management and delivering exceptional customer service in a fast-paced environment. Responsibilities include overseeing store operations, coaching a team for performance, and achieving company KPIs. The position offers various benefits, including a discount card, annual bonus, and generous holiday entitlement.