Store Operations Lead & Team Coach

M&S; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in Greater London is seeking a Shift Lead to manage operational tasks, ensuring exceptional standards and customer service are met. You will lead fill operations, coach colleagues, and contribute to a safe and well-presented store. Candidates should have strong leadership skills, operational knowledge, and be ready to model great customer service. Flexible working options and commitment to inclusion make this an exciting opportunity.

Qualifications

• Must be 18 years or older for health and safety compliance.
• Strong understanding of M&S's operations and strategy.
• Ability to manage and coach a team effectively.

Responsibilities

• Lead the fill operation and coordinate team resources.
• Ensure store readiness and exceptional customer service.
• Support the Colleague Managers in performance feedback.

Skills

Customer service

Team leadership

Operational excellence

Communication skills

Digital capability

Job description

A leading retail company in Greater London is seeking a Shift Lead to manage operational tasks, ensuring exceptional standards and customer service are met. You will lead fill operations, coach colleagues, and contribute to a safe and well-presented store. Candidates should have strong leadership skills, operational knowledge, and be ready to model great customer service. Flexible working options and commitment to inclusion make this an exciting opportunity.