Store Operations & Customer Experience Lead

Sainsbury’s Group; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in the UK is seeking a Customer & Trading Manager to oversee daily store operations and lead a team. Responsibilities include managing performance, delivering excellent customer service, and ensuring operations run smoothly. Ideal candidates will have line management experience in fast-paced environments and a track record of exceeding KPIs. The position offers a competitive salary and attractive benefits, including discounts, bonuses, and wellness support.

Benefits

10% discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension match

Sainsbury's share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Experience leading a team in a fast-paced, customer-facing environment.
• Demonstrated success in meeting or exceeding KPIs.
• Ability to manage performance issues and employee relations.

Responsibilities

• Manage daily store operations ensuring efficiency and safety.
• Lead a team and provide coaching for excellent customer service.
• Handle performance management and disciplinary actions.

Skills

Line management experience

Customer service excellence

Performance management

Operational leadership

KPI achievement

Team motivation

Employee relations management

Job description

A leading retail company in the UK is seeking a Customer & Trading Manager to oversee daily store operations and lead a team. Responsibilities include managing performance, delivering excellent customer service, and ensuring operations run smoothly. Ideal candidates will have line management experience in fast-paced environments and a track record of exceeding KPIs. The position offers a competitive salary and attractive benefits, including discounts, bonuses, and wellness support.