Store Manager - Tottenham Court Road

iSmash; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Bonus

Job summary

iSmash is seeking a hands-on Store Manager to lead a busy repair store at Tottenham Court Road. You will balance leadership with technical work, drive sales and KPIs, and deliver exceptional customer experiences.

Reporting to Field Support Manager, you will motivate a high-performing team, manage stock and repairs, and build local partnerships to grow footfall. A dynamic, customer-focused leader is essential.

Qualifications

• Ability to lead, engage, and develop a team while leading from the front.
• Confidence balancing hands-on technical work with management tasks.
• Strong problem-solving and attention to detail.
• Commercial focus with results-driven mindset.
• Organised with the ability to manage multiple priorities including repairs and customers.
• Clear, customer-first communication.

Responsibilities

• Lead, motivate, and develop a high-performing team through coaching and feedback.
• Create a positive environment where colleagues feel valued and engaged.
• Deliver exceptional customer experiences through professional service.
• Own store performance: sales, KPIs, and profitability.
• Ensure smooth operations with high execution and safety standards.
• Hands-on repair work on smartphones and tablets.
• Oversee repair workflow for quality, speed, and turnaround times.
• Manage stock, including repair components and accessories.
• Handle escalated customer issues and secure positive outcomes.
• Build local partnerships to drive footfall and brand awareness.

Skills

People management

Customer service

Leadership

Retail operations

Job description

Store Manager

Location: Tottenham Court Road
Salary: £29,500-£32,000 plus bonus
Hours : 40 hours per week

Overview of Position
Are you a hands-on retail leader with strong technical skills, a passion for technology, and a drive to deliver results? At iSmash, we help customers get back online fast when their devices fail. We combine technical expertise with genuine care to turn a stressful moment into a positive experience. We are looking for a confident and driven Store Manager to take full ownership of a busy repair store. In this role, you will balance leadership, commercial performance, and hands-on technical work. This role reports to the Field Support Manager.
What makes us different?

Since launching in 2013, iSmash has grown to 37 locations across the UK, We offer a lifetime warranty on screen repairs and are proud to be part of Assurant, a Fortune 500 company supporting over 300 million customers worldwide.

Our mission is simple, to help millions of devices stay loved. Join a fast-growing business with strong global backing, real progression opportunities, and a supportive, people-first culture. With new stores opening in cities across the UK, there’s never been a more exciting time to join iSmash

What will be my duties and responsibilities in this job?

• Lead, motivate, and develop a high-performing team through coaching and regular feedback
• Create a positive and supportive environment where colleagues feel valued and engaged
• Deliver exceptional customer experiences through professional and solution-focused service
• Take full ownership of store performance, including sales, KPIs, and profitability
• Ensure smooth day-to-day operations, maintaining high standards of execution and safety
• Take a hands-on role in completing high-quality repairs on smartphones and tablets
• Oversee repair workflow, ensuring quality, efficiency, and turnaround times
• Manage stock, including repair components and accessories
• Handle escalated customer issues and ensure positive outcomes
• Build local partnerships to drive footfall and grow brand awareness

What are the requirements needed for this position?

• Ability to lead, engage, and develop a team while leading from the front
• Confidence balancing hands-on technical work with management
• Strong problem-solving skills and attention to detail
• Commercial awareness and focus on delivering results
• Organised and able to manage multiple priorities including repairs and customers
• Clear and confident communication skills with a customer-first approach

What other skills/experience would be helpful to have?

• Broader experience across device repairs
• Experience in Assistant Manager or Store Manager roles
• Knowledge of the telecoms or mobile technology sector
• Experience managing stock, KPIs, or promotional activity
• Interest in technology and problem solving
• Experience supporting or mentoring others in technical skills

Ready to make a difference? Join iSmash and help create a world without tech stress.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.