Store Manager - Regent Street

ALLSAINTS; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fashion retailer in London seeks a passionate Store Manager. You will inspire your team, drive sales, and ensure exceptional customer service both in-store and online. Success in this role requires strong leadership, business insight, and a love for fashion. Join us in creating a vibrant community around our brand and delivering incredible shopping experiences.

Qualifications

• Amazing leader who inspires and develops team members.
• Strong relationship-management skills to create inviting environments.
• Tenacity to achieve high targets and support team.

Responsibilities

• Manage and motivate team to enhance brand experience.
• Develop team and recognize achievements.
• Oversight of stylist team responding to customer queries.

Skills

Leadership

Relationship management

Business acumen

Customer service

Multitasking

Fashion knowledge

Job description

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings – making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we’d love to talk to you. We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in‑house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

WHAT WE STAND FOR

• Customer is the Boss – We work as one proud team to get the best for our customers.
• One Team – We are joined up and encourage others to share their ideas.
• We Do What We Say We Will – We know our goals, and we work with clear outcomes in mind.
• We Are Responsible – We are self‑aware, understand the impact we have on others and are positive about the future.

THE ROLE

As a store manager, you’re responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. For us, the store leadership roles are not just about what happens within the store’s walls – although we want to deliver a wow, showroom experience to our customers every single day – it’s also about the community around you. We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in‑store, online or via a partnership. As a store manager, you’ll support the brand leader and store team in delivering amazing in‑store and online service. Your role will also oversee and provide knowledge, leadership and support to stylist team members responding to first‑line customer enquiries via our online customer service system.

The role will involve great time management, resilience, multitasking and determination to ensure that in‑store customer journeys, the financial targets and the delivery of business‑critical updates all happen appropriately. Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

WHAT WILL I BE DOING?

• You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates, empowering them to deliver an inspiring in‑store and online customer experience.
• Support the brand leader in developing your team – recognising achievements and highlighting areas for improvement.
• Support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
• With the help of our reporting technologies, walk our shop floors daily ‘through the eyes of our customers’, maximising all trade opportunities, identifying and reacting to risks at the earliest stage with pace.
• Oversee and provide leadership and support to stylist team members with first‑line customer queries, emails, chats and calls across multiple topics relating to product and customer orders via our online customer service system.
• Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers – showcasing achievements and pride in your team through our Google platforms.
• Handle employee‑related matters in store – working alongside your brand leader to resolve issues in a timely and effective manner.

ABOUT THE LOCATION

Our Regent Street flagship store in London’s West End has been open since 2010 and usually trades from 10:00 am to 8:00 pm (subject to seasonal change). As well as leading our global number one store, our team enjoys sharing their interests in music from a variety of different cultures. The store is located in TFL zone one and is approximately a five‑minute journey from Oxford Circus station.

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best while contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities in all employment and recruitment processes. We safeguard against discrimination regardless of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

WHAT SKILLS DO I NEED?

• First and foremost you are an amazing leader – you strive to get the best from your team, identifying strengths and inspiring them to dazzle our customers.
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit.
• You have strong relationship‑management skills, creating fun and inviting environments for both team and customers and can influence partners when needed.
• Tenacity and belief to succeed – you aim high, targeting challenging deadlines and supporting your team to work toward them. You have a winning mentality that your team aspires to.
• Strong business acumen – you know your business inside and out, use all reporting technologies actively, and have proven ability to use data to your commercial advantage; you know what your customers want and how to deliver on their expectations – it’s your passion and it shows.
• A natural affinity for learning new systems and processes in a digital environment.
• Honest, trustworthy and dependable – you live by our brand values.
• A protector of the brand – you care for customers, profit margins, product, and for your teams’ health and safety. You are dedicated and committed to the success of the brand.
• Positive and inspiring – you’re a natural coach and want to help our teams do their best and feel appreciated.

#LI‑Onsite