Store Manager - Opticians

Boots; Bishop's Stortford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary bonus

Generous employee discounts

Enhanced leave pay and gift card

Flexible benefits scheme

Counselling and support services

Job summary

Boots Opticians in Bishop's Stortford is seeking an Opticians Store Manager to lead a diverse team and deliver an exemplary customer experience to every patient and customer. You will work with regional teams to drive profitability, build community relationships, and shape store strategy while guiding staff in dispensing and optical services.

The role emphasizes developing professional and clinical knowledge through Boots’ training programmes and delivering service-orientated sales to meet store

Qualifications

• Experience leading a team in a customer-facing setting.
• Experience working in a clinical/optical environment is advantageous.
• Strong customer service and sales mindset.

Responsibilities

• Lead store to deliver exceptional customer experience to patients and customers.
• Collaborate with regional teams to drive store performance and profitability.
• Support customers with frame styling, clinical pre-testing, dispensing and related services.
• Develop store strategy and capable external relationships to grow business.

Skills

Team leadership

Job description

Job Description

As an Opticians Store Manager you will be responsible for the leadership of your store to provide an exemplary customer experience to every patient and customer. With the wide range of products and services offered in store, you will be working alongside a diverse team of varying clinical expertise and knowledge.

About the role

Reporting to the Regional manager, you will work collaboratively with the regional team and the Support Office to influence and to increase business performance. You will use your commercial knowledge of your local community to develop great external relationships to help shape your store specific strategy to improve patient care and profitability. You will also:

• Empower your team to nurture customer relationships to deliver sales through service.
• Inspire your team daily to deliver to target and beyond
• Create a successful store environment.
• Work alongside your team to assist customers and find the products and services that best meet their needs, including offering solutions such as frame styling, clinical pre-testing, dispensing and much more, tailored to individual needs and preferences.
• Complete our industry-leading 'Step into Optics' training programme along to help you to develop your professional and clinical knowledge.

What you'll need to have

These are the essential skills or experience needed to succeed in this role.

• Experience leading a team

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria.

• Experience working within a clinical or Optical environment
• Experience leading a team within a customer-facing setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.