Store Manager - North East London Area

Marks and Spencer; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A well-known retail company is seeking a Designate Store Manager for the North East London Area. The ideal candidate will lead operations, build high-performing teams, and drive performance across all areas of the store. Key responsibilities include setting store strategy, managing performance, and fostering a culture of inclusivity and excellence. This role requires a proven leader with resilience and focus in a fast-paced retail environment, offering competitive benefits and career development opportunities.

Benefits

20% colleague discount on products

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

Exclusive perks through M&S Choices

Market-leading family policies

24/7 wellbeing support

One paid volunteer day per year

Qualifications

• Proven leader of large teams in a fast-paced retail environment.
• Confident working across all areas of store performance.
• Clear communicator with the skill to bring colleagues together.
• Strong planning and performance management capabilities.
• Ability to balance the big picture with detailed execution.

Responsibilities

• Drive commercial, operational, visual, and people performance.
• Set strategy and direction for the store.
• Lead transformation initiatives with clarity and urgency.
• Be the voice of the store representing your team.
• Use data to drive profit and improve service.

Skills

Leadership

Operational management

Communication

Performance management

Resilience

Job description

Summary

Designate Store Manager - North East London Area

As Store Manager, you'll own the full operation, leading with confidence, building high-performing teams, and setting the pace in a fast-changing retail environment. You'll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work in. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.

What you'll do

• Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics.
• Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
• Own the change agenda landing transformation initiatives with clarity, urgency and pace. Building a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of.
• Be the voice of your store - representing your people, saying it as it is and owning the follow-through on what needs to improve.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency. Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

Who you are

• A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results.
• Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
• A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
• Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future.
• Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.

What's in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.